Windows 10: Fix Bluetooth mouse is connected but does not work on Windows 10

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If you find that your Bluetooth mouse is connected but does not work on Windows 11/10 then this post may be able to help you. Sometimes a Bluetooth device shows a healthy connection with your computer but does not work. If this issue occurs on your computer, the first thing that you should do is […]

This article Fix Bluetooth mouse is connected but does not work on Windows 10 first appeared on TheWindowsClub.com.

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Bluetooth mouse not working

If you are talking about the W7/10 dual boot? It shouldn't have any issues with the driver being installed for both systems as they run independently. Bluetooth is still just a connection medium like USB, it just happens to be wireless. This means a device connecting via Bluetooth will still need to have W10 drivers to connect and work. My suggestion would be to consider how much time and energy you are putting into getting the mouse working versus buying a new mouse that is W10 compatible.

 

Microsoft Sculpt Comfort Mouse (Bluetooth) suddenly stopped being detected

Hi Caleb,

Please answer these questions to assist you better.

• Do you get any error message?
• Are you able to connect Bluetooth mouse to other computer running Windows 10?
• What is the make and model of your computer?

Follow the link below and perform the troubleshooting steps suggested.

Fix connections to Bluetooth audio devices and wireless displays.

Fix connections to Bluetooth audio devices

Do let us know if the Bluetooth mouse gets connected to computer. Thank you.

 

Bluetooth Mouse losing connection

Hi Joyce,

It's possible that some settings are preventing your Bluetooth mouse from working properly. We'd like to learn more about your concern so that we could provide the proper resolution. We just have a few questions for you:

• Which build version of Windows 10 is on your computer? To check, click
  Start, type winver, and press Enter. For example, 14393.1066.
• Have you tried pairing the mouse with a different computer to check if it works?

As initial recommendation, we suggest using the built-in troubleshooter, which can find and fix common Bluetooth problems. Follow these steps to do so:

• Click Start.
• Go to Settings.
• Click Update & Security.
• Click Troubleshoot.
• Under Find and fix other problems, select Bluetooth.
• Click Run the troubleshooter.

We look forward to your response and the results of the initial troubleshooting.