Windows 10: flashing opaque dots sometimes starts as square at top of screen and cursor keeps jumping...

flashing opaque dots sometimes starts as square at top and sometimes bottom of screen and cursor keeps jumping around so every now and then, these flashing opaque bubbles will appear on the middle top and sometimes the bottom of my screen and then my cursor will get stuck sucked in there and start jumping around. the the bubbles go crazy sometimes with my courser stuck in there then it starts to open Apps by its self.i contacted Microsoft support hey said to uninstall and reinstall windows OS which i just finished and your know what came up during the start up after reloading Windows OS t

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flashing opaque dots at bottom of screen and cursor keeps jumping around

Yeah so every now and then, these flashing opaque bubbles will appear on the bottom of my screen and then my cursor will start jumping around... I have the hp ENVY23 touchsmart and it is almost 2 yrs old. Please, any responses must be for the technically
impaired ... I am self taught and still far from expert in most fields so please you will not insult me by answering me as if I am a beginner... would rather have that then an answer I cannot use... Also, I am not able to afford any items products or professional
help. I have Webroot Security and it is not detecting any problems..? I need my computer functioning properly as I am trying to start a new business.

 

flashing opaque dots at bottom of screen and cursor keeps jumping around

Hi Anita,

Thank you for posting your query in Microsoft Community.

We understand your concerns. We will be glad to assist you with his issue.

Let's try the following steps and check if it helps to resolve the issue.

Step 1: I would suggest you to run System Maintenance Troubleshooter
and check if it helps:

• Press Windows + X key.　
• Select Control panel.
• In the search box, type Troubleshooter and then click
  Troubleshooting.
• Under System and Security,
• Click on System Maintenance and Click on Next button.
  

Step 2: I would suggest you to update the
Mouse and Touchpad drivers from Device Manager
and check if it helps to resolve the issue.

Follow the steps to update drivers:

1. Right click in the start button.

2. Select Device Manager.

3. Select the Mice and other pointing device and expand it.

4. Right click on the driver and select
Update driver.

Let us know if it helps. For further assistance feel free to post your queries in Microsoft forums. We will be glad to assist you.

Thank You.

 

flashing opaque dots at bottom of screen and cursor keeps jumping around

Hello Fatima,

Thank you for posting your query in Microsoft Community.

I suggest you to try the below steps and check if it helps:

Method 1: Install latest drivers for mouse from the manufacturer’s website and check.

Method 2: Perform clean boot and check.

You may perform a clean boot to check if any third party application is causing the issue.

Step 1:

a) Press the ‘Windows + R’ key on the keyboard.

b) In the ‘Run’ windows type ’MSCONFIG’ and click
‘Ok’.

c) Click the ‘Boot’ tab and uncheck ‘Safe Boot’ option.

d) On the ‘General’ tab, click to select the option
‘Selective startup’, and then click to clear the option Load startup items check box.

e) On the ‘Services’ tab, click to select the ‘Hide all Microsoft services’ check box, and then click
‘Disable all’.

f) On the ‘StartUp’ tab, click ‘Open Task Manager’.
In the Task Manager window under startup tab,
right click on each startup item which are enabled and select ‘Disable’.

g) Click ‘OK’, and then click Restart.

Step 2: Enable half of the services

a) Follow steps 1a and 1b to start the System Configuration utility.

b) Click the Services tab, and then click to select the
Hide all Microsoft services check box.

c) Click to select half of the check boxes in the Service list.

d) Click OK, and then click Restart.

Step 3: Determine whether the problem returns

If the problem still occurs, repeat step 1 and step 2. In step 2, click to clear half of the check boxes that you originally selected in the
Service list.

If the problem does not occur, repeat step 1 and step 2. In step 2, select only half of the remaining check boxes that are cleared in the
Service list. Repeat these steps until you have selected all the check boxes.

If only one service is selected in the Service list, and you still experience the problem, the selected service causes the problem. Go to step 6. If no service causes this problem, go to step 4.

Step 4: Enable half of the Startup items

If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the
Hide all Microsoft services check box in either step.

Step 5: Determine whether the problem returns

If the problem still occurs, repeat step 1 and step 4. In step 4, click to clear half of the check boxes that you originally selected in the
Startup Item list.

If the problem does not occur, repeat step 1 and step 4. In step 4, select only half of the remaining check boxes that are cleared in the
Startup Item list. Repeat these steps until you have selected all the check boxes.

If only one startup item is selected in the Startup Item list, and you still experience the problem, the startup item that is selected in the list is the service that is causing the problem. Go to step 6.

If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the
Hide all Microsoft services check box in either step.

Step 6: Resolve the problem

After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, run the System Configuration utility, and then click to clear the check
box for the problem item.

Step 7:

Note: After you have finished troubleshooting, follow these steps to boot to normal startup.

a) Press the ‘Windows + R’ key on the keyboard.

b) In the ‘Run’ windows type ’MSCONFIG’ and click
‘Ok’.

c) On the ‘General’ tab, click the ‘Normal Startup’ option, and then click
‘OK’.

d) When you are prompted to restart the computer, click ‘Restart’.

If the issue persists, please do not hesitate to let us know. It is our pleasure to be of assistance.

Thank you.