Windows 10: Force close while trying to manage work or school account in Settings

Just as the title said. Yesterday, I was trying to manage my school email account @xxx.edu through Settings. I went to Settings -> Accounts -> Email & accounts. When I tried to click "Manage" on my school email, a new window appeared but force closed immediately. Therefore I can't manage my school account.I haven't done any Windows Updates for about 2 weeks.Any helps is appreciated. Thanks.

:)

 

Can't add a school account?

Hi,

Thank you for posting on Microsoft Community. I understand the inconvenience you are facing. I will certainly help you with this.

I suggest you to try the below given methods and check if it works:

Method 1:

This issue may arise due to some file corruption, I suggest you to try running DISM tool and check if it works. To do so, refer the following steps:

• Open command prompt by pressing Windows key + X and selecting “Command prompt admin”.

• In command prompt, type the following commands and press Enter after each command:

DISM.exe /Online /Cleanup-image /Scanhealth

DISM.exe /Online /Cleanup-image /Restorehealth

• Close the command prompt and restart the PC and check if it works.

Method 2:

I suggest you to try to create a new user account and check if you still face this issue in new user account. To create it perform the steps mentioned below.

• Press Windows key + X key and select
  Control Panel.
• Click on User accounts and Family Safety.
• Click on User Account and then click on Manage Accounts.
• Now click on Add a new user and follow the instructions.
• Sign out from the current User account and log-in using new User account and check if issue persist.

Hope this information helps. Please post back with the results, we will be glad to assist you further.

Thank you.

 

Fix "Work or School account problem" after deleting an e-mail account.

Hi,



Thank you for writing to Microsoft Community Forums.



I appreciate the efforts taken by you in resolving the issue. I understand that you are receiving an error related to your email account. I’ll certainly assist you with the issue.



However, please let us know:

• When you say “I deleted the e-mail account” do you mean deleting the Microsoft account or deleting the account from your computer?
  
• Are you using a Microsoft account to login to the computer?
  

Meanwhile, I would suggest you to refer the troubleshooting steps mentioned below and see if that helps:

1. Press Windows logo key + I, to open
   Settings.
   
2. Click on Accounts, and select
   Access work or school from the left pane.
   
3. Now, click on the email account and select
   Disconnect.
   
4. Follow the on-screen instructions.
   

If this doesn’t work, you may want to try converting the account to a local account and see if that helps. Refer the steps mentioned below:

1. Press Windows logo key + I, to open
   Settings.
   
2. Click on Accounts and select
   Your info from the left pane.
   
3. Click on Sign in with a local account instead.
   
4. Follow the on-screen instructions to complete the process.
   

Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Work or school account can't be removed from the device

First of all, are you using a Microsoft account or a local account to sign in to your PC? I really don't see an issue with the current user account if you're trying to remove a different Microsoft account in Settings.

Did you have Office 365 installed before and your work/school account added to it? What does it exactly say when you try to manage that account in Settings > Accounts > Email & accounts? Usually it will open a new windows where you sign in, although even if
you sign in to it, I don't think you can do anything relevant unless you're one of the administrators for that work/school network.

You can try these steps and see if it will work for you. Please make sure you're sign in to an administrator account in your PC first:

1. Go to Settings > Accounts > Your info

2. Click "Sign in with a local account instead" if your Microsoft account is added. You might be signed out after this step.

3. Sign back in. Then go to Settings > Accounts > Access work or school

4. Click "Disconnect" and see if that works.

If it worked, you can sign your Microsoft account back in.

You can refer to the link below for more info:

https://social.technet.microsoft.com/Forums/en-...

Please tell me whatever the results are.