Windows 10: Forced reset with remove everything

Hi,


This is my company's laptop. After logged in to the company domain, routinely open Outlook, Teams etc to start work, in about 5 minutes later a pop-up window of Azure asking for the code that was sent to my mobile. As per normal I entered the key, then suddenly the computer reboots then start resetting this pc stage. When finished, EVERYTHING IS GONE!!!!!


The pc has done reset with remove everything option, without my consent. What has happened? Bug? Virus? Vulnerability?

:)

 

I THINK MY PC RESET IS FROZEN?

Hello,

To help you resolve your concern, we suggest that you follow the instructions below:

Power cycle your device. Here are the steps:

• Force shutdown your computer by pressing and holding the power button down for 5 to 10 seconds.
• Remove all the attached cables for 2 minutes then put them back on.

If the same thing happens, we suggest that you perform the reset again.

Let us know how it goes.

 

Remove account

I suggest you backup your personalized files first before removing the account.
To delete an account, follow these steps:

1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
2. Type the following command and press Enter. Replace test with the name of your sister's account. Code:

 

Windows failed to reset and it removed windows drive

Hello,

We understand the inconvenience caused and will assist you.

I suggest you to follow the steps provided below to Reset the computer using Windows 10 ISO and check if it helps.

• Go to the Microsoft software download website and create Windows 10
  installation media.
• Insert the installation media you created, and then restart your PC.
• On the Install Windows screen, select Troubleshoot.
• In the troubleshoot screen, click on Reset this PC.
• Select the desired option and follow the steps to Reset the PC and check for status.

Hope this helps. Keep us posted on the status for further assistance.

Thank you.