Windows 10: Forcepoint DLP issue with Microsoft Surface

Hi Team,We are experiencing issues with opening Excel files on Microsoft Surface ARM64 devices and other OEM's ARM64 devices. Could you let us know if this is a Microsoft-related issue or a compatibility issue with the Forcepoint version on ARM64 devices? If there is any documentation on this, please share.Thanks,

:)

 

WhatsApp desktop input lag when installed along with Trellix DLP

Hi Vincent,

Welcome to Microsoft Community.

I'm Hahn and I'm here to help you with your concern.

It seems like you're experiencing a conflict between WhatsApp Desktop and Trellix DLP that's causing high CPU usage and input lag. The exception you're encountering suggests there might be an issue with memory access or resource allocation that's being exacerbated by the DLP software.



Here are some steps you can take to troubleshoot and potentially resolve the issue:

- Check for Conflicts: Look into Trellix DLP settings to see if there's a way to whitelist WhatsApp.exe or adjust the monitoring settings so that it doesn't interfere with the app's operation.

- Compatibility Mode: Try running WhatsApp desktop in compatibility mode. Right-click on the WhatsApp shortcut, go to Properties, then the Compatibility tab, and try running it in compatibility mode for a different version of Windows.

- Contact WhatsApp Support: Reach out to WhatsApp support as well. They may have encountered similar issues and could provide specific troubleshooting steps or updates related to their app's compatibility with security software like Trellix DLP.

- Debugging: The exception thrown indicates a C++ exception related to memory access. You might want to use debugging tools like Visual Studio to catch the exception and analyze the stack trace. This could provide insights into what's causing the issue when typing.



Since you've already notified Trellix about the issue and identified the exception in the debugging tool, they should be able to investigate further and provide guidance tailored to their software's interaction with WhatsApp desktop.

Your Sincerely

| Microsoft Community Support Specialist

 

Surface Pro 4 Log in issues

Hello Bex,

For us to help you suggest steps to resolve the issue, we would like to know some information:

• Did you get any error messages when signing in to your account?
• Have you made any significant changes prior to this issue?
• Have you tried to login using a different Microsoft account or local account on the computer?

We suggest that you try the troubleshooting steps provided by Ashish Sondhi on this

link.

Post us back with the result.

 

Microsoft Surface Mouse

Hi Monica,

Issues with using Microsoft Surface mouse are usually occurring due to software and hardware issues. For us to provide an accurate solution, we would need you to answer the following questions:

• Which build, version and edition of Windows is installed on your computer?
• What changes have you made to your device before this issue occurred?

In the meantime, we suggest that you follow the steps provided in this
link. It serves as a guide on how to troubleshoot problems with your Bluetooth mouse.

We are looking forward to your response.