Windows 10: Forgot pin but no other options to sign in.

Hi all,Forgot my pin on my Surface Pro 7 running Windows 11. I usually use the face ID, but it made me enter the PIN and I can't remember it. I have no option to sign in using password - it has to be the PIN.

:)

 

Missing Pin Option in Sign-In Options Menu

The 'I forgot my PIN' option allows me to change my PIN, but the PIN change option is still missing in my Sign-In options. Trying the steps in the link provided doesn't cause this option to appear. Is it a bug in my OS?

 

Forgot PIN, no other login options

I lost the PIN for a Windows laptop. When I hit "forgot my PIN" the screen said "just a moment" and had a spinning circle. It stayed that way for about 10 minutes, then there was a popup that said "you must download an app from the Store to complete this request". When I returned to the login screen, I tested a number of PINs that were incorrect, and now there is no "forgot my PIN" option. There was never an option to sign in with a password listed.

 

Remove sign in pin

Hi Joel,

Thank you for contacting Microsoft Community. Your interest in Windows 10 is much appreciated.

I suggest you to follow the below steps to remove the sign in pin/password options.

• In the search box type sign-in-option.
• Click on the sign-in-option.
• Then you can find password/pin/picture password.
• There you can remove the option and check.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.