Windows 10: forgot pin on windows 10 and can’t change password bc there’s no internet connection

How can I change my pin I forgot my pin on my windows 10 pc. I can not change it bc there is no internet connection even tho I have a ethernet cable plugged in please help.

:)

 

Forgot Windows 10 password...

If it's a Microsoft account, you should be able to change the password via another computer at live.com and the password should also change to match on the computer (obviously make sure it has internet access first). The password is verified online during login.

 

Relocated PC can't connect to internet

My family has recently moved my brother into an assisted care facility. Upon setting up his Windows 10 PC, he admitted that he had forgot his password/pin ID. We clicked on manage login, hoping to be presented with screen for changing his password. Instead, a message appeared indicating that he was not connected to the internet. So now we're caught in a vicious circle: He needs to be logged in to connect to the internet, but there's no way to log in because he's forgot his password. Any suggestions?

PS - The facility does provide WIFI.

 

forgot then changed Microsoft account password

Hi,

Welcome to the Microsoft Community.

I would suggest you to follow the below steps and check if it helps.

• Try disconnecting the cable from the Internet:

• • If there is a Wi-Fi icon on the sign-in screen, click it and go to Airplane mode.
    
  • If there is a wired connection, disconnect the wire.
  • If sign-in is successful, let us know in the comments!
  • Also, we can then change to a local account, restart, and re-connect to the MSA.
    
  • If this works, please let us know!

2. Try sign-in on another device (phone or PC) via the
https://account.microsoft.com
page.

• If the sign-in is unsuccessful, stop and handle it like any other password issue.
  
• If sign-in is successful there, don’t try resetting/changing the password, continue to the next step.

3. Try using the On-Screen Keyboard to sign in on the PC.

4. If that fails, make sure the PC is connected to the Internet (the connection icon should be visible in the lower right).

Thank you.