Windows 10: Forgotten Pin and Cannot reset Windows 10

Hi I have a laptop that runs windows 10. I originally set up myself as administrator using my outlook account and then set up a profile for my daughter. I have now forgotten the pin. I know the password for my account and can use mircosoft authenticator but I do not seem to be able to reset the pin for this device without knowing the original pin. I have access to the computer using my daughter's pin logging in her profile. Please help me.

:)

 

Forgotten PIN and expired password

Hi Dyari,

Thanks for your answer.

I tried steps of both links:

• #1: reset PIN code
  
  • I see no link "reset your PIN"on login page --> I can't reset it
    
• #2: change or reset windows password
  
  • My Windows account is not displayed at all on login page.
    
  • I am using a local account
    

If you have any other suggestion, I would be more than happy to try.

Regards,

Guillaume

 

forgotten pin

Hi,

I'm going around in circles here.

I want to download Windows Draw.

I'm asked for my PIN - I have absolutely no memory of ever setting a PIN.

I click on "I have forgotten my PIN"

I'm asked to sign In, but I am already signed in.

My contact phone number has changed so that won't work.

I go to the site suggested;

I'm asked for my PIN - I have absolutely no memory of ever setting a PIN.

I click on "I have forgotten my PIN"

I'm asked for details of my age etc.

An automated response come back saying I haven't provided the right data!

I still want to download Windows Draw.

Argghhhhh

 

Cant Reset forgotten pin

Hello,

Please refer to the following link for instructions on how to reset your PIN:

Forgot Your Windows 10 PIN? Here's How to Remove and Reset It

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Sincerely,



Microsoft Community Member