Windows 10: Free upgrade to Windows 11 screen displays and entire MS surface is frozen.

I booted my Surface and got a full screen blue message saying "Now unlocked: You're eligible for a free upgrade to Windows 11" with various options. I clicked "Get it" button since text said it would download in background and I could use my PC. Now entire PC is frozen, still on blue screen, no options work. Task manager doesn't load. Only thing to do is hard reboot, which resultsin same blue upgrade screen and no working options.

:)

 

Free upgrade to Windows 11 screen displays and entire MS surface is frozen.

I booted my Surface and got a full screen blue message saying "Now unlocked: You're eligible for a free upgrade to Windows 11" with various options. I clicked "Get it" button since text said it would download in background and I could use my PC. Now entire PC is frozen, still on blue screen, no options work. Task manager doesn't load. Only thing to do is hard reboot, which resultsin same blue upgrade screen and no working options.

 

Free upgrade to Windows 11 screen displays and entire MS surface is frozen.

Dear #Angie

Welcome to the Microsoft Community and I'm sorry to hear about your Surface device freezing.

In this case, could you please provide some specific information so that we can better assist you:

• What is the model information of your current Surface device? Due to the special handling of the Surface, the solution may be different from the regular Windows troubleshooting, and the model information should be necessary.
  
• According to what you mentioned " Now entire PC is frozen, still on blue screen ", could you please upload some photos about the blue screen, which may contain error codes, which should be helpful for analysis.
  

Your patience and cooperation are highly appreciated.

Chandy| Microsoft Community Support Specialist

 

Surface Pro 2 screen not displaying entire screen

My screen is no longer displaying across the entire surface, there is about 1.5 inch of black bar on both sides of the screen (horizontal view). I have restarted my computer, used windows update, and also changed resolution to the highest resolution.

I have updated to Windows 10 and it was working perfectly. How do I get my screen stretched back to the full screen?