Windows 10: Freeze up issue on HP 15-F233WM

Discus and support Freeze up issue on HP 15-F233WM in Windows 10 Support to solve the problem; After first week of buying this notebook back in Febuary, I have had an issue where everything freezes up. I have to hold down the power button for... Discussion in 'Windows 10 Support' started by MrHudson, Oct 16, 2017.

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  1. MRHUDSON
    MrHudson Win User

    Freeze up issue on HP 15-F233WM


    After first week of buying this notebook back in Febuary, I have had an issue where everything freezes up. I have to hold down the power button for about a minute to force a shut down. I have done everything HP Support said to do and once to twice a week it just freezes up completely.

    :)
     
    MrHudson, Oct 16, 2017
    #1
  2. JUSTINMEDINA
    justinmedina Win User

    Code: 0x80073D12 when trying to install a game

    It's a laptop HP 15-f233wm windows 10. Version 1709. OS build 16299.125
     
    justinmedina, Oct 16, 2017
    #2
  3. WYCKED0NE
    Wycked0ne Win User
    USB Thumbdrive

    My HP Laptop is running Windows 10 and will not recognize any USB Thumbdrive.

    The laptop is an HP 15-f233wm. How do I get the laptop to recognize the thumbdirve?
     
    Wycked0ne, Oct 16, 2017
    #3
  4. BRO67
    bro67 Win User

    Freeze up issue on HP 15-F233WM

    Something that is expected from a machine that light, that is a step up from a Netbook. If you are running the OEM version of Windows 10, you may want to use the Windows 10 ISO to get rid of everything that came preinstalled.
     
    bro67, Oct 16, 2017
    #4
  5. ZBOOK
    zbook New Member
    This is a DM log collector that is used in the bsod forum that will collect msinfo32, dxdiag, event log, etc.:
    BSOD - Posting Instructions - Windows 10 Forums
    Please post a zip into the thread so that we can troubleshoot them.

    For the HP computer please enter the computer's serial or product number with the operating sytem and post a link into the thread so that we can view the drivers: HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

    On many HP computers there are BIOS UEFI diagnostics. Please update to version 6.4:
    HP PC Hardware Diagnostics | HP® Official Site

    In the evening power on the computer repetitively clicking the F2 or F10 key. Run the UEFI diagnostics in loop until failure mode. In the AM if the testing is still running that is a good sign. If there have been at least 2 loops then click the keyboard escape key to abort the testing. View the BIOS UEFI logs to confirm the test results. If there is a battery problem or any other problem the testing will automatically abort. The testing will then be incomplete. If there is a failure there will be a code and only HP can decipher or decode it. Please post the UEFI version and the test results into the thread.
     
    zbook, Oct 17, 2017
    #5
  6. MRHUDSON
    MrHudson Win User
    It now wont even let me enter diagnostic mode. I tried several times by tapping F2 repeatedly, even held it down. it just goes on booting up.
     
    MrHudson, Oct 17, 2017
    #6
  7. ZBOOK
    zbook New Member
    Are you able to boot to desktop?
    What happens if you power on and repetitively click the the F10 key?

    Were you able to download and install:
    HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support


    Were you able to run the DM log collector?
    Can you post a zip into the thread so we can troubleshoot the logs?

    Is the bios up to date?
    HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support


    Have you updated to these 2017 drivers?:
    Audio driver
    Graphics driver
    Wireless driver
    Touchpad driver
    LAN driver
    Card reader driver
    HP image enhancement for system logon
    Cyberlink
    HP image
    HP Orbit
    HP Recovery manager
    HP Support assistant
    HP System event
     
    zbook, Oct 17, 2017
    #7
  8. MRHUDSON
    MrHudson Win User

    Freeze up issue on HP 15-F233WM

    F10 is Bios, F2 is diagnostics. I was able to get in diagnostic, run the test, all passed. and again, while on Facebook it freezes up, shut it down, ran tests again and all passed. Bios was updated, made no difference. Drivers are all up to date.
     
    MrHudson, Oct 17, 2017
    #8
  9. ZBOOK
    zbook New Member
    zbook, Oct 17, 2017
    #9
  10. BRO67
    bro67 Win User
    To get to the bios screen, you have to hold down the Fn key and the appropriate Function key. Same with getting into Safe. Only if you change that, then you can just press the function key that is for what you want to do.
     
    bro67, Oct 18, 2017
    #10
  11. MRHUDSON
    MrHudson Win User
    Its not blue screening, its not crashing and coming up with the blue screen. it just locks up / freezes.
     
    MrHudson, Oct 18, 2017
    #11
  12. MRHUDSON
    MrHudson Win User
    FN with F10 key puts back in original state. just the F10 enters Bios.
     
    MrHudson, Oct 18, 2017
    #12
  13. ZBOOK
    zbook New Member

    Freeze up issue on HP 15-F233WM

    The DM log collector is used to collect BSOD and many other logs: msinfo32, dxdiag, event log, etc.
    If you can use the DM log collector the logs will be useful in the troubleshooting.
     
    zbook, Oct 18, 2017
    #13
  14. BRO67
    bro67 Win User
    It really is more helpful if you would state what programs that you are in when it freezes. If you have not wiped out the OEM install and installed a clean Windows 10 install, it can be a number of items why the machine is freezing, which is going to happen a lot more with a underpowered CPU and RAM.
     
    bro67, Oct 18, 2017
    #14
  15. MRHUDSON
    MrHudson Win User
    I mainly use browser, Edge or IE. its random, some days it doesn't freeze/lock up, other times it does.
    Tuesday and Wednesday, it freezes, Thursday and today, working fine. (knock on wood)..
    Seems from what I read on the internet, everybody with Win 10 and HP has this issue.
     
    MrHudson, Oct 19, 2017
    #15
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