Windows 10: Freeze with mouse activity

Hello everyone, I am new to windows 10 and something is happening I don't understand. I just built this rig yesterday and it has been freezing up often. I still have mouse control but lose everything else. I have reinstalled the os 3 times and all my drivers are up to date. I have no other software installed. I pulled one ram stick and still doing it. I posted all my info but not sure it saved until I post. I checked the event log and reliability history. They just say windows was shut down unexpectedly. if I'm rambling I'm sorry I have been up most of the night messing with this. since midnight it has 23 crashes.

:)

 

strange mouse cursor pause

I'm having a strange mouse cursor pausing problem. At some point during the login process, the mouse cursor will freeze and become unresponsive for about a quarter of a second and continue to freeze/unfreeze every 2 seconds or so. Here are the details:

- Lenovo Twist S230U with latest BIOS (updated after I encountered this mouse problem), Windows 10, wireless Logitech M315 mouse with USB dongle

- Noticed the problem immediately after upgrading from Windows 8.1 to Windows 10. I could not correct it so I did a clean install of Windows 10. Seemed to fix the problem. However, after a couple of days and some Windows 10 updates, the problem returned.

- Does not occur in Safe Mode.

- Tried disabling all startup programs (Task Manager -> Startup).

- When I have Task Manager or Event Viewer open and have either as the active window, the problem goes away, only to return when I go to another program or desktop.

- When I have the Task Manager open and visible, but not the active app, the mouse will freeze/unfreeze at the same rate the statistics are updating in the Task Manager Processes tab. The mouse will freeze just prior to the statistics being updated and
then unfreeze. When I click on the Task Manager and make it the focused/active window, the mouse pausing stops.

- I removed the mouse dongle and rebooted, but the touchpad does the same thing. However, when I plug in the dongle the problem goes away, or if I boot with the dongle in the USB and then pull it out, the touchpad works. When I put the dongle back in,
the mouse works fine, as well. This will last for awhile, but then the problem resurfaces.

I can work around the problem by cycling the mouse dongle every time the problem occurs, but I'd prefer to fix the problem. Thanks!

 

Mouse freezes on Windows 10.

I have not had any more mouse or keyboard freeze, since I updated my BIOS for Windows 10, and switched my Bluetooth dongle from a USB 3.0 port to a USB 2.0 port. I believe the key factor/problem is a conflict with the Bluetooth dongle for my Logitech keyboard
and mouse. The Bluetooth dongle seems to have a conflict with the 3.0 USB port. After switching to the 2.0 USB port, I have not had a single freeze. This dongle/USB port conflict could be an additional cause for the mouse and keyboard freeze. (Someone
else will have to confirm that, since I do not believe that I have OneDrive Business.)

I do have OneDrive active on my PC. Let me add that since I don't think I have OneDrive Business, it's not causing the freeze on my PC. (Additional Note: I do have OneDrive on my PC, and it is active.)

If OneDrive is a contributing factor, I will discontinue it if or whenever my mouse or keyboard freezes again. For now, I do not believe use of OneDrive has caused any kind of a conflict. (I am providing this additional OneDrive statement so others can
consider it for their own scenario.)

My problem started before I purchased Office 360. That is also when I received, and started to use the free OneDrive online storage.

I hope this information helps others. Good luck.

David

 

Hello, @Furall. Welcome to Windows TenForums.

Is it certain apps that freeze or is it everything, except mouse of course? Does the keyboard work as well during freezes?

 

Hey Tony, thanks for the reply. It happens doing anything. Nothing seems to trigger it. Keyboard does not work only the mouse. It has happened several times coming off the screensaver. Not sure that it's relevant just something I noticed.

 

You're welcome. Just coming off the screensaver? No other time? How about hold WinKey + L then push any key? Freeze then?

Any *Warning in Device Manager?

 

Coming off screensaver has been the only repeatable scenario. Not every time but enough for me take note. Everything is happy in device manager and it does not lock up using wk+l. I just wish I could pin it down to hardware or software related. I am using a Samsung M.2 drive as well and have read a few stories about those causing some issue. I appreciate your help.

 

WinKey > Type > reliability history > Enter. Those are collective Events. What do they point to?

 

Windows was not properly shut down. No other info. Not getting any kind of error or stop message just freezing and have to hard reset.

 

That's plain weird. You may want to post here for better help: BSOD Crashes and Debugging - Windows 10 Forums

 

I know. Thanks for the help. I will give other area a shot.

 

I don't have a dump file to post as its never gave me a BSOD. They seem to be pretty serious about it over there lol.

 

Yes they are. Hmm. Are you sure you have everything matched for the MoBo? Everything seated ok?

Install in UEFI BIOS mode? Everything set in there ok?

 

Try opening Settings app > Update & security > Troubleshoot > Hardware and devices perhaps? Power setting? Try whatever you think.

Trouble is nothing is giving you an event besides that shutdown one, which is common BTW.

 

Yup. This has me stumped. Usually there is a trail to follow. It not in this case