Windows 10: Freezes and Black/Blue Screen - 1903 Build 18362.270

Hi, my computer will run normally for hours then randomly freeze and the screens will lose input signal and the HDD LED on my case will begin blinking. The computer does not recover, only a hard reboot brings it back. In Reliability Monitor I usually get a Hardware Error and always get a Windows Shut Down Unexpectedly Error.

It seems to happen regardless of workload (it happened once while clicking on a folder in Explorer for instance, and a couple times while watching a video file in MPC-HC), but it most commonly happens while using Blackmagic Davinci Resolve 16 for some reason, It always happens when I try and export a video file longer than a few minutes. I also use Unreal Engine 4 extensively and I've never had a crash with that. *Confused

I've run the DISM.exe scans and no modules came up problematic, and I'm running the latest GPU drivers from AMD (Radeon VII). I've monitored temps, and nothing was out of the ordinary (CPU, GPU, RAM all around 65c or less). I've tried switching the GPU to the secondary PCIe slots on my motherboard as well, crashes still occur. I've just switched power supplies, and that didn't make a difference either.

========================

Source
Windows

Summary
Hardware error

Date
‎4/‎6/‎2020 12:52 AM

Status
Not reported

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent

Code: 1a1
Parameter 1: ffffab06d001d040
Parameter 2: 0
Parameter 3: 0
Parameter 4: 0
OS version: 10_0_18362
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.18362.2.0.0.256.48
Locale ID: 1033

===================

Source
Windows

Summary
Shut down unexpectedly

Date
‎4/‎6/‎2020 12:52 AM

Status
Not reported

Problem signature
Problem Event Name: BlueScreen
Code: 124
Parameter 1: 0
Parameter 2: ffffc50db65b7028
Parameter 3: b4002800
Parameter 4: c0135
OS version: 10_0_18362
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.18362.2.0.0.256.48
Locale ID: 1033

================

Source
Radeon Software: Host Application

Summary
Stopped working

Date
‎4/‎6/‎2020 12:53 AM

Status
Report sent

Description
Faulting Application Path: C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: Radeonsoftware.exe
Application Version: 10.1.2.1788
Application Timestamp: 5e84e714
Fault Module Name: Radeonsoftware.exe
Fault Module Version: 10.1.2.1788
Fault Module Timestamp: 5e84e714
Exception Code: c0000005
Exception Offset: 0000000000412917
OS Version: 10.0.18362.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 0f1e
Additional Information 2: 0f1e8efbe4eda39817605f485fdb728a
Additional Information 3: 0147
Additional Information 4: 01471c69d36a720421b75a9d3d32e796

Extra information about the problem
Bucket ID: 5460b71122c11640c6d6fcf17a572533 (1645780827920344371)


================

System Info:
KenobeVII.nfo - Google Drive

Memory Dump File:
MEMORY.DMP.zip - Google Drive

System Logs:
SystemLogs_KenobeVII.evtx - Google Drive

HDTune:
Read Benchmark - https://i.imgur.com/xeYF0RH.png
Error Scan - https://i.imgur.com/EQwCumD.png
Health - https://i.imgur.com/SIGW5hQ.png

ChkDsk:
General - https://i.imgur.com/lEXxTtE.png
Details - https://i.imgur.com/o9gUcFo.png

SFC:
Results - https://i.imgur.com/oJEI4r2.png
CBS.log File - CBS.log - Google Drive

================

Any insight would be greatly appreciated!


EDIT: In retrospect, I maybe should of posted this in the BSOD / Debugging forum, not general support...

:)

 

Computer Freezes Then Blue Screen

Hello,

A stop error (also called a "blue screen" error) can occur if a problem causes your PC to shut down or restart unexpectedly. These errors can be caused by both hardware and software issues.

For us to better assist you, we'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• Were there any recent changes made prior to this issue?
• What is the make and model of your device?

Meanwhile, we suggest performing the steps on this article
on how to troubleshoot blue screen errors on Windows 10.

We look forward to your response.

Regards.

 

Blue Screen Errors, Black Screen After Restart

Hello Jonathan,

The Black screen error that you're experiencing might be caused by connection issues with your PC or display, while
the Blue screen error can be caused by both hardware and software issues.

Meanwhile, we suggest that you follow our guided walk-through to resolve black screen errors and blue screen errors. Choose when did you get the error, and follow the instructions provided. Here are the links:

• Troubleshoot black screen or blank screen errors
• Troubleshoot blue screen errors

Please update us with the results. We will be glad to assist you.

 

strange issues (black screen, blue screen, and freezes)

my computer specs to the left are up to date

this system has been running flawlessly for a year now and i keep it clean, well cooled, and dust free

right out of the blue lately my computer started freezing up randomely, sometimes when its just sitting idle it will make a "bong" sound and then the screen goes black and the computer is frozen with no way to get in but restarting it.

most of the freeze ups come when multi tasking but it has done it sitting idle once or twice.

a couple of times when i started the computer it gave me the blue screen that says windows had a problem and needs to restart but doesnt say anything more.

sometimes while the computer seams to be working ok, when i start the media player or games it sometimes give me the blue screen but it only says windows had a problem and needs to restart but doesnt say anything more. *Bang Head :banghead:

just one time the blue screen did say that the nvidia driver had an issue so i updated that but its still giving the random freezes and so far i havent seen any more blue screens yet.

i cant remember how you get to read the error report to see whats going on for sure so can someone remind me how to do it?

if its a virus its no big deal since im getting ready to update from xp to windows 7 but i want to be certain its not something hardware related before i do a reformat and install windows 7.

what would be the top suspects to look at here and how do i test them?

im thinking if it were the video card it wouldnt be effecting the system so even thou it was my first idea im guessing its probably not the problem.

its been a long time since i was fixing a computer so whats the best diagnostic test program for dummies. im not into benches or detailed diagnostic figures, i just want a pass or fail kind of test to see if something works or has issues.

thanks for your help in advance guys *Smile


EDIT: this problem turned out to be due to the psu that was still working but it got weak and was not supplying enough amps anymore even thou the voltages looked ok when tested. i suggest you read through this thread as it is very informative as to just how strange your computer can act when something like this happens.