Windows 10: Freezing and restarting the system

My PC freezes suddenly and restarts. Can not get any idea form "Event Viewer" and "Reliability and Problem history" programs. Please help. Windows is up to date.



:)

 

System freezes after restart on Windows 10

Hi Jim,

Thank you for responding.

We appreciate your effort in resolving the issue.

As you have tried most of the above troubleshooting steps like Clean boot, SFC scan, installing pending updates, DISM and still the issue persists, try the below and check.

Do let us know the following to assist you better:

• 
  Are you able to access desktop?
  
• 
  Is there any error code/ error message when the system freezes?
  
• 
  Have you installed any third party anti-virus software on your computer?
  

I suggest you to Try to log-in with Safe mode, restart the computer in safe mode and check if the issue persists.

Refer: Start your PC in safe mode in Windows 10


Reply to the post with an updated status of this issue and required information, we will be happy to help you.

 

System freezes after restart on Windows 10

Hi,

Thank you for keeping us posted.

I suggest you to follow the steps below to perform DISM and check if it helps:

• Open command prompt by pressing Windows key + X and selecting “Command prompt admin”.
• In command prompt, type the following commands and press Enter after each command:

DISM.exe /Online /Cleanup-image /Scanhealth

DISM.exe /Online /Cleanup-image /Restorehealth

• Close the command prompt and restart the PC and check if it works.

Please get back to us with updated status, we will be happy to assist you.

 

System Stopped Responding aka Freezed

Thank you for your prompt response. Based on your answers, there are possibility that some components of the game are corrupted. If your game is freezing or not responding, uninstalling and reinstalling it will remove and replace the files that run the game.

Here are the steps on how to uninstall and reinstall your game:

• Press the Windows key on your keyboard.
• Select All apps, and then find your game in the list.
• Right-click the game tile, and then select Uninstall.
• Follow the steps to uninstall the game.
• To reinstall your game, open Windows Store app, and then select the profile button.
• Select My Library.
• Locate the game in the list of available downloads, and then select the download icon to the right.

We also suggest that you restart your computer to normal startup to disable unnecessary apps that run in the background of your computer while you are using it. Here's how:

• Press Windows + R on the keyboard.
• Type msconfig, and then click
  OK.
• On the General tab, click the
  Normal Startup, and then click OK.
• When you are prompted to restart the computer, click
  Restart.

Keep us updated with the results after performing the steps above.