Windows 10: Freezing issue when streaming. No BSOD?

I've been having frequent freezing issues when streaming (Sometimes once an hour but more often once every ~4 hours) . My screens stay on but everything just locks up. Don't see a blue screen or error message either. But maybe it's just not visible?

This started around 3 weeks ago. Didn't have any issues before that.

I stream either through OBS to twitch or through discord screenshare (with OBS open on my screen).

In both cases I also have mobile screen mirroring software running.

I've never had a freeze happen when doing anything else on my laptop. Even when recording video through OBS without screen mirroring active I haven't had it freeze (I guess this could just be lucky though).

So my theory was that there's some *interference* between OBS and the screen mirroring software. I tried a full reformat of my laptop followed by switching my screen mirror software (apowermirror --> vysor) but neither seems to have fixed the issue (though switching software does seem to have made it less frequent, for now).

Event viewer is not giving me anything useful. Just an unexpected shutdown
"The previous system shutdown at 21:56:34 on ‎29-‎3-‎2021 was unexpected."
"The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."

I've ran the V2 collector tool and attached it to this post. Though I'm not sure if it's anything useful as there don't seem to be any .dmp files. Not sure if that's an error on my end or there just really wasn't a BSOD.

:)

 

Freezing issue when streaming. No BSOD?

I've been having frequent freezing issues when streaming (Sometimes once an hour but more often once every ~4 hours) . My screens stay on but everything just locks up. Don't see a blue screen or error message either. But maybe it's just not visible?

This started around 3 weeks ago. Didn't have any issues before that.

I stream either through OBS to twitch or through discord screenshare (with OBS open on my screen).

In both cases I also have mobile screen mirroring software running.

I've never had a freeze happen when doing anything else on my laptop. Even when recording video through OBS without screen mirroring active I haven't had it freeze (I guess this could just be lucky though).

So my theory was that there's some *interference* between OBS and the screen mirroring software. I tried a full reformat of my laptop followed by switching my screen mirror software (apowermirror --> vysor) but neither seems to have fixed the issue (though switching software does seem to have made it less frequent, for now).

Event viewer is not giving me anything useful. Just an unexpected shutdown
"The previous system shutdown at 21:56:34 on ‎29-‎3-‎2021 was unexpected."
"The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."

I've ran the V2 collector tool and attached it to this post. Though I'm not sure if it's anything useful as there don't seem to be any .dmp files. Not sure if that's an error on my end or there just really wasn't a BSOD.

 

Streaming issue

Hi Emma,

To resolve your issue about streaming, we suggest that you follow the
steps provided by Navneet Anand as it seems to have worked with others.

Let us know how it goes.

 

BSOD and freezing

Yesterday I started up my laptop from hibernating and it freezes, after restarting several times I get a BSOD which freezed on the BSOD one time.
After restarting again the laptop freezed at the Welcome screen.
I have had the freezing before, it was gone for about 2 months.
I did not install any new hardware.
Now it seems to run fine again.

But what is causing the freezing and the BSOD?
I bought this laptop last January.