Windows 10: Frequent BSoD and black screen due to most likely a GPU issue

Just a month ago I bought this laptop and since the day I bought it, it gives BSoD, most frequently video_dxgkrnl_fatal_error. As it is a gaming laptop, it comes with a discrete GPU only mode and when I turn this on, the screen goes black after a few minutes of usage. But if I just disable the GPU from device manager, it works just fine, so it's surely a problem with my discrete GPU. I contacted manufacturer, then they reinstalled windows, uninstalled and reinstalled graphics drives and also updated BIOS. It worked fine after that for about 3-4 days, but the same problem keeps repeating. As of

:)

 

Issue with black screen, dual display, ATI Integrated GPU

Hi,

I suggest you to follow the below methods and check if it helps.

Method 1: I suggest you to go to device manager and disable the display drivers, check whether the issue persists or not.

• Press Windows + X keys and click
  Device manager.
• Click to expand Display adapters, right click the second adapter and click
  Disable.
• Restart the computer and check whether the issue persists or not.
• Repeat the same steps to disable the first display adapter and check if it helps.

If you find the issue is with anyone of the display adapters then, I suggest you to update the display drivers from the manufactures website for Windows 10 and check if it helps.

Method 2: I suggest you to follow the steps form the below article for
“Black Screen” issues and check if it helps.

Troubleshoot black screen problems

http://windows.microsoft.com/en-us/windows-10/troubleshoot-black-screen-problems

Please get back to us with an update on this issue, we will be happy to assist you further.

Thank you

 

black screen

Hi Bart,

It is possible that you're experiencing black screen due to corrupted system files. To assist you better, we'd like to gather more information:

• Are you getting any error messages?
• What happen when you tried to login?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you follow the steps in this
article to troubleshoot black screen errors. You can choose which situation you're experiencing the error and perform the instructions.

Let us know if you need further assistance.

 

I am having black screen issue with Lenovo all in one pc.

Hi Antony,

This issue may occur due to corrupted system files running on your computer. For better assistance, we would like to ask the following:

• Have you made any recent changes on your computer prior to the issue?
• Is there an error message displayed when experiencing the black screen?

Meanwhile, we recommend that you follow the troubleshooting steps provided on this article:
Troubleshoot black screen or blank screen errors. Based on your description, we suggest that you focus
on the steps under this section: I see a black or blank screen after signing in to Windows 10.

We'll keep an eye out for your response.