Windows 10: Frequent BSOD memory_management

When you were in the windows advanced troubleshooting menu to choose restore were you not able to choose either 1) startup options then safe mode with command prompt? or 2) command prompt opening Administrator X:\windows\system32\cmd.exe?
The restore option unfortunately leads to a loss of the mini dump and little progress is made in the troubleshooting.
Whenever you have a bsod please post a new zip:
BSOD - Posting Instructions - Windows 10 Forums
Enable and Disable Driver Verifier in Windows 10 Windows 10 Performance Maintenance Tutorials

 

Safe mode with command prompt had the same problem - hanging windows logo.

If I can get option 2) to work what should I be doing if I get it open? I don't see a BSOD so I'm guessing there's nothing in the mini dump folder?

 

To turn off windows driver verifier there are 3 methods in the link in post#29.
1) startup options (not startup repair) > save mode with command prompt > type: verifier /reset
2) command prompt > Administrator X:\Windows\system32\cmd.exe > type: verifier /bootmode resetonbootfail
3) restore

Please post an updated zip.
Please see post #20 and post images of the drive testing.

 

Hi zbook,

2)worked! Please see attached zip. No new minidumps were created when booting with driver verifier enabled though (the most recent dump on the 19th happened prior to this testing).

Thanks
George

DESKTOP-L224S2J-Sun_20_Aug_101607_15.zip

 

Okay.
If you use DVD Fab Passkey by Fengtao Software please uninstall and reinstall it.

 

It's not essential so I've uninstalled it.

What next?

 

Restart windows driver verifier.
Later in the day I'll check in to see if there are any bsod mini dumps
Please post images of the SMART tests on the drives.
Error scans etc.

 

I setup verifier again and it still hung on the windows logo.

Driver selection:







I reset the verifier and decided to add the non MS drivers one at a time until it worked/hung. Arbitrarily I selected the OpenVPN tap0901.sys and got a DRIVER VIOLATION within seconds of desktop loading.

I've attached new dump/logs: DESKTOP-L224S2J-Sun_20_Aug_141721_24.zip

Many thanks
George

 

Attached are HDTUNE HDD tests

Hope this is what you are after

 

There was 1 bsod mini dump file debugged which displayed: tap0901.sys

Open Asus web site > enter serial or product number with operating system > view drivers > identify TAP ethernet driver
Using device manager uninstall Tap ethernet adapter tap0901.sys
Reinstall from Asus website


Report into the thread the duration of the windows icon hangs with rotating dots. When and how often do they occur? Is it only with windows driver verifier?





Code: tap0901 TAP-Windows Adapter V9 TAP-Windows Adapter V9 Kernel Manual Running OK TRUE FALSE 4,096 16,384 0 21 Apr 10:10:05 C:\WINDOWS\system32\drivers\tap0901.sys 4,096[/quote] Code: BugCheck C4, {2002, fffff80fa2f88aa8, 10, 0}*** WARNING: Unable to verify timestamp for tap0901.sys*** ERROR: Module load completed but symbols could not be loaded for tap0901.sysProbably caused by : tap0901.sys ( tap0901+8aa8 )[/quote] tap0901.sys TAP-Win32 Adapter V9 or
OpenVPN driver or COMODO Downloads or Comodo Discussion Board and Support Forums | Comodo Community registration
Code: Event[67]: Log Name: System Source: Service Control Manager Date: 2017-05-06T14:38:48.161 Event ID: 7045 Task: N/A Level: Information Opcode: N/A Keyword: Classic User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: DESKTOP-L224S2J Description: A service was installed in the system.Service Name: TAP-Windows Adapter V9Service File Name: \SystemRoot\System32\drivers\tap0901.sysService Type: kernel mode driverService Start Type: demand startService Account:[/quote] Code: Name [00000001] TAP-Windows Adapter V9Adapter Type Ethernet 802.3Product Type TAP-Windows Adapter V9Installed YesPNP Device ID ROOT\NET\0000Last Reset 20 Aug 14:14Index 1Service Name tap0901IP Address Not AvailableIP Subnet Not AvailableDefault IP Gateway Not AvailableDHCP Enabled YesDHCP Server Not AvailableDHCP Lease Expires Not AvailableDHCP Lease Obtained Not AvailableMAC Address ‪00:FF:40:6C:27:42‬Driver c:\windows\system32\drivers\tap0901.sys (9.0.0.21, 26.50 KB (27,136 bytes), 17 May 13:27)[/quote]

 

tap0901.sys relates to the VPN client I use. I have removed it as it is not essential and I could bring back into the mix later.

Despite the above, I still hang at the blue windows logo when I enable Driver Verifier (with all non MS drivers checked).

The hang is just the windows logo only (no spinning dots). This only happens when driver verifier is enabled. I have never seen this happen before. The only time this has not happened with driver verifier enabled is when I (completely randomly) ticked only the tap0901.sys driver for verification.

Do you want me to enable non MS drivers one by one?

 

How long is the hang?
Is it tolerable or intolerable?
The tests that were ran, scannow and restorehealth did not display integrity violations but parts of the operating system and registry are not checked or fixed by running scannow or restorehealth.

If you start from a clean install "vanilla install" with windows updates only and no drivers or applications installed this is the best starting point for testing hardware.
For the software issues now please perform an in place upgrade repair:
Repair Install Windows 10 with an In-place Upgrade Windows 10 Installation Upgrade Tutorials

Let us know what happens to the Microsoft icon hangs. Did they disappear, get worse, or remain the same after the in place upgrade repair.

 

Hi zbook

Maybe 'hang' is the wrong word...the system just wasn't getting past the Windows logo at all with verifier enabled. I had to reset twice to get the startup/recovery options and then disable verifier.

Anyway, by enabling drivers one by one in Verifier I eliminated the driver that was causing the above issue (pxhlpa64.sys) and with that removed now the system doesn't 'halt'(?) at the windows logo with verifier enabled.

In fact, I instantly got a driver verification BSOD - the log and crash dump for these are attached.

If there isn't anything in this dump that helps I will try the 'Repair Install'.

DESKTOP-L224S2J-Thu_24_Aug__84631_14.zip

 

The driver that you uninstalled was:

PxHlpa64.sys Sonic CD/DVD driver (used by many different CD/DVD programs)
The driver that caused the latest bsod was: atikmpag.sys
Please update the AMD drivers.
The best way to do this is to uninstall everything of AMD using Display Driver Uninstaller and install new drivers from your Graphics card manufacturer or from the AMD website. When you do this be sure the "clean install" box is checked and only install the Graphics driver.
https://www.wagnardsoft.com/https://...se.html?filter[2]=Hardware%20and%20Drivers


Code: Event[14229]: Log Name: System Source: Service Control Manager Date: 2017-08-10T19:03:23.143 Event ID: 7045 Task: N/A Level: Information Opcode: N/A Keyword: Classic User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: DESKTOP-L224S2J Description: A service was installed in the system.Service Name: amdkmdapService File Name: \SystemRoot\system32\DRIVERS\atikmpag.sys[/quote] atikmpag.sys ATI Video driver (remove the Catalyst Control Center and only install the Display Driver) AMD Support and Radeon Software Driver Download
Get from OEM for laptops
Code: amdkmdap amdkmdap amdkmdap Kernel Manual Running OK TRUE FALSE 8,192 368,640 0 30 Jan 16:04:58 C:\WINDOWS\system32\DRIVERS\atikmpag.sys 4,096[/quote] Code: Name ATI FirePro V4800 (FireGL V)PNP Device ID PCI\VEN_1002&DEV_68C8&SUBSYS_240A1002&REV_00\4&31024D2F&0&0018 Adapter Type AMD Radeon Graphics Processor (0x68C8), Advanced Micro Devices, Inc. compatible Adapter Description ATI FirePro V4800 (FireGL V) Adapter RAM 1.00 GB (1,073,741,824 bytes) Installed Drivers aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll Driver Version 15.201.2401.1010 INF File oem6.inf (ati2mtag_EvergreenGL section) Colour Planes Not Available Colour Table Entries 4294967296 Resolution 1680 x 1050 x 60 hertz Bits/Pixel 32 Memory Address 0xD0000000-0xFBFFBFFF Memory Address 0xFBE20000-0xFBE3FFFF I/O Port 0x0000E000-0x0000EFFF IRQ Channel IRQ 4294967292 I/O Port 0x000003B0-0x000003BB I/O Port 0x000003C0-0x000003DF Memory Address 0xA0000-0xBFFFF Driver c:\windows\system32\drivers\atikmpag.sys (8.14.1.6463, 498.52 KB (510,488 bytes), 16 Dec 19:07)[/quote]

 

Hi zbook

The AMD GPU drivers are already the latest version - should I still do another clean install of the current driver?

Also, any thoughts on why it always seems to be the graphics driver, despite installing a different brand of card (have always had an Nvidia GPU in there, up until a couple of weeks ago)?