Windows 10: Frequent BSOD related to services.exe ntdll.dll

Hi


I am experiencing frequent BSODs on windows 10 and clean install seems to be unable to solve it completely. I reinstall many times and sometimes it is fine. But later it comes up like now. Now BSOD happens everytime I start the computer and then it triggers restart automatically. The laptop can perform normally after this restart.


Please can you advise what is the problem? I've been bothered by this over a month. Below is the debugging file. Many thanks...


Loading Dump File [C:\Windows\MEMORY.DMP]

Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.



Symbol search path is: srv*

Executable search path is:

Windows 10 Kernel Version 18362 MP 8 procs Free x64

Product: WinNt, suite: TerminalServer SingleUserTS

18362.1.amd64fre.19h1_release.190318-1202

Machine Name:

Kernel base = 0xfffff806`4b000000 PsLoadedModuleList = 0xfffff806`4b448190

Debug session time: Thu Jun 18 21:10:04.297 2020 UTC + 1:00

System Uptime: 0 days 7:34:50.430

Loading Kernel Symbols

...............................................................

................................................................

....................................Page 2487 not present in the dump file. Type ".hh dbgerr004" for details

............................

........................

Loading User Symbols

.......................................

Loading unloaded module list

....................................

For analysis of this file, run !analyze -v

nt!KeBugCheckEx:

fffff806`4b1c23a0 48894c2408 mov qword ptr [rsp+8],rcx ss:ffffd701`6226ec20=00000000000000ef

2: kd> !analyze -v

*******************************************************************************

* *

* Bugcheck Analysis *

* *

*******************************************************************************



CRITICAL_PROCESS_DIED ef

A critical system process died

Arguments:

Arg1: ffff8009dad09140, Process object or thread object

Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.

Arg3: 0000000000000000

Arg4: 0000000000000000



Debugging Details:

------------------



Page 3d236a not present in the dump file. Type ".hh dbgerr004" for details



KEY_VALUES_STRING: 1



Key : Analysis.CPU.Sec

Value: 4



Key : Analysis.DebugAnalysisProvider.CPP

Value: Create: 8007007e on DESKTOP-TBH6GKP



Key : Analysis.DebugData

Value: CreateObject



Key : Analysis.DebugModel

Value: CreateObject



Key : Analysis.Elapsed.Sec

Value: 19



Key : Analysis.Memory.CommitPeak.Mb

Value: 77



Key : Analysis.System

Value: CreateObject





ADDITIONAL_XML: 1



BUGCHECK_CODE: ef



BUGCHECK_P1: ffff8009dad09140



BUGCHECK_P2: 0



BUGCHECK_P3: 0



BUGCHECK_P4: 0



PROCESS_NAME: services.exe



CRITICAL_PROCESS: services.exe



EXCEPTION_RECORD: ffff8009dad09700 -- .exr 0xffff8009dad09700

ExceptionAddress: 0000000000000000

ExceptionCode: 00000000

ExceptionFlags: 00000000

NumberParameters: 0



ERROR_CODE: NTSTATUS 0xe1137500 - <Unable to get error code text>



CRITICAL_PROCESS_REPORTGUID: {90e5a65d-55e6-42ff-be46-5c9ab1532b99}



IMAGE_NAME: ntdll.dll



MODULE_NAME: ntdll



FAULTING_MODULE: 00007ffc76380000 ntdll



BLACKBOXBSD: 1 !blackboxbsd





BLACKBOXNTFS: 1 !blackboxntfs





BLACKBOXPNP: 1 !blackboxpnp





BLACKBOXWINLOGON: 1



EXCEPTION_STR: 0x0



SYMBOL_NAME: ntdll!RtlLookupFunctionEntry+82



STACK_COMMAND: .thread ; .cxr ; kb



BUCKET_ID_FUNC_OFFSET: 82



FAILURE_BUCKET_ID: 0xEF_services.exe_BUGCHECK_CRITICAL_PROCESS_e1137500_ntdll.dll!RtlLookupFunctionEntry_ntdll!RtlLookupFunctionEntry



OS_VERSION: 10.0.18362.1



BUILDLAB_STR: 19h1_release



OSPLATFORM_TYPE: x64



OSNAME: Windows 10



FAILURE_ID_HASH: {784c847b-0d9b-c8e9-9daf-1a689de3b31a}



Followup: MachineOwner

---------

:)

 

Frequent BSOD's, possibly MB/GPU related

Have had frequent BSOD's for an extended period of time, which seem to be hardware related seeing as they have persisted through multiple OS installs as well as driver reinstalls. BSOD's occur when browsing online as well as when gaming, with visual artifacting
followed by BSOD when the GPU hits 70 degrees celsius in games, no pattern for BSOD's when browsing online. Error codes have often referred to drivers, page files, threads, many USB related errors, and general exceptions. A full list of dumps from the past
month have been compiled into the rar file available at the following link: Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

Expecting to have to replace my motherboard or graphics card, just not sure which (or maybe both) is the issue. Memtest86 and Chkdsk showed no errors, and substituting RAM had no impact.

Thanks in Advance,

Tom Angus

 

UT3.EXE Kernel32.DLL error

Kernell32.dll is not the piece being shut down, it is UT3.EXE with mod name kernel32.dll.

 

Frequent BSOD issue Asus K53sm NVIDIA 630m Windows 10

I would guess that your GPU is faulty, the crashes that are most frequent seem related to the GPU.

I do have a suggestion, although this suggestion is more often seen with 0x9F crashes where drivers are in an inconsistent state for the OS.
Try to change the powerplan, standard there are following plans

1. Powersaver,
2. Balanced, standard selected,
3. High performance

If you didn't change your power plan, you have balanced selected.
Select High performance and see if it makes a difference.