Windows 10: Frequent BSOD while opening games only

Discus and support Frequent BSOD while opening games only in Windows 10 BSOD Crashes and Debugging to solve the problem; Every time I open a game like CSGO, valorant, Shadow of tomb raider, it says can't allocate memory or texture loading error or engine error and then... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by HimanshuNayak7, Jan 8, 2021.

  1. HIMANSHUNAYAK7
    HimanshuNayak7 Win User

    Frequent BSOD while opening games only


    Every time I open a game like CSGO, valorant, Shadow of tomb raider, it says can't allocate memory or texture loading error or engine error and then the GPU becomes inactive. Then I restart the laptop and it shows me the BSOD screen saying VIDEO DXGKRNL FATAL ERROR. But during normal usage the GPU doesn't fail. Sometimes it opens the games and I can play without any crash but sometimes it crashes and after I restarts it gives me BSOD. I have run so many times GPU stress test and it doesn't fail and even check for errors but no errors and GPU doesn't fail. Btw I already have latest version of windows 10 and all my drivers are up to date. Also I have formatted laptop around 15 times but still no luck.


    My PC specs:-

    Acer Predator Helios 300 PH315-52

    BIOS: V1.12 type: UEFI

    IntelR CoreTM i7-9750H CPU @ 2.60GHz 12 CPUs, ~2.6GHz

    NVIDIA GeForce RTX 2060
    16 GB RAM

    256 GB SSD

    1 TB HDD


    Here are the minidump and dump files:-

    Dxdiag

    010721-12031-01.dmp

    010821-26453-01.dmp

    MEMORY.DMP

    :)
     
    HimanshuNayak7, Jan 8, 2021
    #1
  2. NIGELYARDLEY
    nigelyardley Win User

    I have been having BSOD frequently

    Hi James

    Can you try the suggestion in step 2.

    The games should still run with those items disabled and will allow you to check for a BSOD again.

    Thanks
     
    nigelyardley, Jan 8, 2021
    #2
  3. EESHWAR KUMAR
    Eeshwar Kumar Win User
    BSOD When playing games

    Hi Jackson,

    Thank you for contacting Microsoft Community.

    Please share the information requested below:

    • Does the BSOD occur while playing a particular game?
    • Is the game downloaded from Windows Store?

    I suggest you to update the Graphic Card drivers by following the steps provided below and check if it helps.

    • Press Windows key + X, select Device Manager.
    • Expand Display Adapters.
    • Right click on the driver and select Update Driver Software.
    • Follow the on-screen prompts to update.

    Refer the link below for more information:

    http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

    Hope this helps. Keep us posted on the status for further assistance.
     
    Eeshwar Kumar, Jan 8, 2021
    #3
  4. ALEXXX
    Alexxx Win User

    Frequent BSOD while opening games only

    Games Freeze Frequently / BSOD

    World of Warcraft freezes frequently for up to a minute at times. The game crashed once, resulting in a BSOD.
     
    Alexxx, Jan 8, 2021
    #4
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Frequent BSOD while opening games only

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