Windows 10: Frequent crashes

My T420s crashes at least once a week. Has been doing so for a long time. I'm sending the analysis files along with this post. Thanks in advance.

:)

 

Crash Frequently

hi.

i'm just buy a laptop that supports windows 10. it's only 2 weeks since i bought it on 13 March 2017, and it's been crash way too often. this makes me hampering for doing my work. please help. i'm indonesian.

this is the error message

 

Frequent Crashing

Hi,

Check the hard drive :

Run the appropriate one of these and/or the trial versions below.

Manufacturer's Diagnostic Utilities.

(The old 302602 links is not valid now for the diagnostic links.)
Diagnostic Utilities By Manufacturer - run the one for your hard drive <-- links here are now outdated.

http://www.techsupportforum.com/hardware-support/hard-drive-support/462298-no-ide-device-found.html

Corrected list as of 9-10-2016



Fujitsu Hard Drives: Diagnostic Utilities Here

PFU (EMEA) Limited - Fujitsu UK

Hitachi Hard Drives: Diagnostic Utilities Here

Legacy Downloads | HGST

IBM Hard Drives: Use Hitachi Utilities

Toshiba Hard Drives: Use Hitachi or Maxtor Utilities

Maxtor Hard Drives: Diagnostic Utilities Here (now SeaGate)

http://www.seagate.com/manuals/backupplus/hard-drive-tests/#seagate-diagnostic-tool-windows-only

Quantum Hard Drives: Use Maxtor Utilities

Seagate Hard Drives: Diagnostic Utilities Here

http://www.seagate.com/manuals/backupplus/hard-drive-tests/#seagate-diagnostic-tool-windows-only

Conner Hard Drives: Use Seagate Utilities

Samsung Hard Drives: Use Seagate Utilities

Western Digital Hard Drives: Diagnostic Utilities Here

Software and Firmware Downloads | WD Support



The trial versions of one of these "might" help.

SpeedFan

Download SpeedFan - Access temperature sensor in your computer

HD Tune

HD Tune website

Hope this helps.

--------------------------------------------------------------------------------------------

Rob Brown -
Microsoft MVP <- profile - Windows and Devices for IT : Bicycle - Mark Twain said it right.

 

Please remove / disable items from the startup in taskmanager
These programs could interfere with the boot process giving you trouble and increase the boot time.



Warning Programs that claim to update your drivers install either the wrong or corrupted drivers.
If you have installed any driver with Drivertoolkit, please remove them as it may cause trouble.

The crash, the only one that has been saved, is caused by an outdated driver of 1 of your audio devices.
If updating is possible, try it, else you should remove it.
Code: 2: kd> lmvm jaksta_va Browse full module list start end module name fffff800`3e150000 fffff800`3e167280 jaksta_va T (no symbols) Loaded symbol image file: jaksta_va.sys Image path: \SystemRoot\system32\DRIVERS\jaksta_va.sys Image name: jaksta_va.sys Browse all global symbols functions data Timestamp: Wed Apr 11 11:29:19 2012 (4F854EEF) CheckSum: 000207F4 ImageSize: 00017280 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4 Name Digital Video Recorder Manufacturer Jaksta Technologies Status OK PNP Device ID ROOT\MEDIA\0011 Driver c:\windows\system32\drivers\jaksta_va.sys (1.3.1.188, 101.38 KB (103,816 bytes), 12/8/2014 9:58 PM)[/quote]

 

Instead of updating or removing the bad driver, I disable it. Is that enough? I didn't have a crash for a whole week. Then, after a good week, I had another crash. When I try to upload the latest .dmp file, I get an error message saying that it's an invalid file.
Thanks.

The crash, the only one that has been saved, is caused by an outdated driver of 1 of your audio devices.
If updating is possible, try it, else you should remove it.
Code: 2: kd> lmvm jaksta_va Browse full module list start end module name fffff800`3e150000 fffff800`3e167280 jaksta_va T (no symbols) Loaded symbol image file: jaksta_va.sys Image path: \SystemRoot\system32\DRIVERS\jaksta_va.sys Image name: jaksta_va.sys Browse all global symbols functions data Timestamp: Wed Apr 11 11:29:19 2012 (4F854EEF) CheckSum: 000207F4 ImageSize: 00017280 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4 Name Digital Video Recorder Manufacturer Jaksta Technologies Status OK PNP Device ID ROOT\MEDIA\0011 Driver c:\windows\system32\drivers\jaksta_va.sys (1.3.1.188, 101.38 KB (103,816 bytes), 12/8/2014 9:58 PM)[/quote]

 

You can't upload .dmp files directly because they aren't supported, this is a reason why a BSOD Posting Instructions topic has been created.

 

I forgot about the procedure for uploading diagnostics. I've attached the new diagnostic report to this email. Thank you.

 

IObit is causing the crash, not really a surprise to me because IObit software is known for causing problems.
My recommendation is to get rid of IObit software.
Code: ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 50, {ffffffffffffffd0, 2, fffff80031313c4e, 0} *** WARNING: Unable to verify timestamp for pffilter.sys *** ERROR: Module load completed but symbols could not be loaded for pffilter.sys Could not read faulting driver name Probably caused by : pffilter.sys ( pffilter+32df ) Followup: MachineOwner 0: kd> lmvm pffilter Browse full module list start end module name fffff800`f3f40000 fffff800`f3f68000 pffilter T (no symbols) Loaded symbol image file: pffilter.sys Image path: \??\C:\Program Files (x86)\IObit\Protected Folder\pffilter.sys Image name: pffilter.sys Browse all global symbols functions data Timestamp: Mon Nov 19 03:07:18 2012 (50A99456) CheckSum: 000186DB ImageSize: 00028000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4[/quote]