Windows 10: Frequent freezes since 27th

Hello, My Dell Latitude 5491 has been dealing with freezes since the January the 27th. The freeze stops all programs and also freezes the screen. Afterwards I need to force a shutdown. Would either freeze during boot up fase, during login or on desktop. Sometimes during starting it would show automatic recovery and then freeze.Unhooked mouse. Did diagnostics on the hardware. No issues.Then read I might need to reinstall windows. Tried it but it froze again.Finally I unhooked the battery and charger. Drained internal battery. Put everything back and it started correctly again. But it froze when

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Need Serious Help: How To Record Video of What is Done on my PC?

I suggest the following simple steps:

1. Set the autosave options in MS Office to a low value say 5 minutes.
2. Setup file history to autosave frequently - the shortest period is 5 mins
3. Install Macrium Reflect Free and configure it to do a daily incremental system backup

You should be well covered if you do the above to protect your key files.

 

Windows 10 Computer Randomly Freezes

Hi,

Listed below are some possibilities why the computer keeps on freezing:

• Outdated drivers.
• Virus and malware.
• Corrupted system files.

We suggest performing the steps on this article that can help resolve the issue.

Get back to us if you have other concerns.

 

Screen Freezing up

Andre, thanks for your suggestions. I performed all steps as you listed and it appears that there were

some problems that have been corrected. I will let you know in a day or so if the "freeze" problem

occurs again. Many thanks for your help --- this took longer than I expected!

Jan