Windows 10: Friend's laptop connects to wifi but cannot connect to games, web, etc

His laptop can connect to wifi, but cannot connect to servers and web browsers and such. He has tried a lot of solutions on the internet, but none of them worked. So he factory reset his computer but it still doesnt work.

He gets ERROR_CONNECTION_REFUSED when trying to use his web browser.

Any possible solutions?

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:)

 

Laptop loses wifi connection and often is difficult to connect.

My HP laptop running windows Ten has developed and annoying habit of losing the wifi connection. Often times it will not reconnect or it takes multiple attempts to get it connected. Many times, I can be right next to the router or to the personal hot spot and it will still not connect.
Many times rebooting will allow me to reconnect, but it is happening multiple times in a day. Any suggestions?

 

Bad connection at friends home, good connection at my home

I bought a new laptop a few months ago and I have problems with staying connected to wifi. When at home I don't have any problems but when I am at a friend it keeps disconnecting when playing an online game (Guild Wars 2). It randomly throws me out of the game and have to reconnect. At that point, when looking at the different wifi signals my laptop picks up, it only shows the one I am currently connected to.

Also, at my friend's home, his laptop can detect more wifi signals compared to my laptop.

Can someone explain what might be wrong and how I can fix it?

I am using Windows 10.

 

laptop cant connect or stay connected to internet

And please do check that is the connection problem is occurring with that specific WiFi router or with others too? Try to connect using different router, and if you don't have a router try connecting it to WiFi hotspot and test it.
I had that problem when my old-router stopped working I replaced it with new one and in a day my laptop HP-450 was unable to connect to it whereas all other devices were connected. At first I had the same feeling that my laptop was not working and tried every thing but nothing worked. Then I tried connecting to my WiFi hotspot and it worked even in long range. Then I called Dlink and got it replaced. With the new router I had no problems.
Also do check the number of devices connected.