Windows 10: Front audio jack not working

The audio jack on the back works fine with both speakers and headphones.The front audio jack however doesn't work even with re-installing the drivers and enabling the audio option on the BIOSI tried troubleshooting the sound and audios, but the computer doesn't even detect the headset as connectedI also checked the connection to the motherboard and everything seems to be fineMy motherboard is a520m

:)

 

Computer's Audio Jacks Stopped Working

The audio jacks stopped working and it is not a hardware problem.

1. Multiple headsets do not get audio output from both of the audio jacks on the computer and the headsets are confirmed to be working, so it's the computer's problem.
2. The audio output through a DisplayPort monitor's audio jack and monitors' speakers still work, so the computer can still produce audio. The monitor's audio jack is not an option.
3. Both audio jacks stopped working at the same time despite only one being in use, so it's not hardware.

What is the problem and what is the solution?

 

Computer's Audio Jacks Stopped Working

GAUTAM GOHIL

 

3.5 mm audio jack is not working

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that the 3.5mm jack on your computer is not working. I’ll certainly assist you with the issue.



However, please let us know:

• Are you aware of any changes made to the computer prior to this issue?
  
• Which build version of Windows 10 is installed on the computer? Refer
  Which version of Windows operating system am I running?
  

I would suggest you to try connecting any other headphones to the jack and check if it works.



If connecting any other headphone doesn’t work, you may want to try running a hardware diagnostic checkup on the computer just to make sure there is no hardware fault. Refer the Dell article on
Diagnostics & Tools.



You can also try the troubleshooting steps mentioned in the Dell article

How to Troubleshoot Audio or Sound Playback Issues.



Note: The last step in the article talks about Restoring the PC to Factory defaults. Do not perform the step.



Regards,

Nikhar Khare

Microsoft Community - Moderator