Windows 10: Frozen build number on my desktop not to remove it

After updating to version 1909 the build number 'printed' on my desktop did not change!




:)

 

Frozen before desktop


My 2 year old computer did a windows 10 update overnight and I woke up to a frozen computer. It is stuck right before the desktop. I cannot do anything. I've pressed the normal buttons one would press and Nada.
Rebooted by way of the power button. Boots to the same screen before the desktop and freezes. I cannot get into startmenu to get to safe mode.
Any suggestions? F8 and F11 are not working.

 

Frozen desktop

We have a Dell Alienware desktop that is frozen and unresponsive. We tried all the simple solutions from the internet up to resetting to a save point a week earlier which worked for about 5 minutes. Are there any suggestions before we get to reinstalling
Windows? Thank you

 

Remove account


I suggest you backup your personalized files first before removing the account.
To delete an account, follow these steps:

1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
2. Type the following command and press Enter. Replace test with the name of your sister's account. Code:
   
   Code:

   net user test /del