Windows 10: Frozen computer after update

I was asked to update my windows in a popup, i could not get out of the popup until i either said update now or choose a later time. I chose a later time, after the update i have not been able to get into my computer, it goes to just a black screen. Can you help?

:)

 

Frozen Computer

Hi,

We would like to know the status of the concern you have posted here in the Community forum. Kindly answer the following questions for us to provide you with an accurate troubleshooting suggestions.

• When you turn your computer ON, on what screen does it freezes? If you can, kindly post here the screen shot of this frozen window.
• Have you made any recent changes on your computer prior to encountering this issue?
• What troubleshooting steps have you done so far?

We look forward to your post.

Regards.

 

Frozen Computer

Hi Cindy,

In order for us to help you with your frozen computer, kindly answer the following questions:

• When you turn your computer ON, on what screen does it freezes? If you can, kindly post here the screen shot of this frozen window.
  
• Have you made any recent changes on your computer prior to encountering this issue?
  
• What troubleshooting steps have you done so far?

We look forward to your post and we appreciate your response.

Regards.

 

New cumulative update desktop frozen

Hi,

Thank you for responding.

We apologize for the inconvenience caused to you.

Do let us know the following to assist you better with this issue:

• What exactly do you mean by My computer was frozen?
• Are you able to boot the computer?
• What is the make and model of your device?

If you don't have a recovery discs that came with your laptop, I suggest you to contact your device seller to provide them for your device.

Hope it helps. Reply to the post with an updated status of this issue, we will be happy to help you further.