Windows 10: Frozen computer

I was using my computer when the screen had a message come up from Windows Support Alert saying my computer had some unusual activity on it and was now frozen and to ring a number to free it. Is this a scam and how do I free my computer. Even the mouse is not working. Help please David

:)

 

Frozen Computer

Hi,

We would like to know the status of the concern you have posted here in the Community forum. Kindly answer the following questions for us to provide you with an accurate troubleshooting suggestions.

• When you turn your computer ON, on what screen does it freezes? If you can, kindly post here the screen shot of this frozen window.
• Have you made any recent changes on your computer prior to encountering this issue?
• What troubleshooting steps have you done so far?

We look forward to your post.

Regards.

 

Frozen Computer

Hi Cindy,

In order for us to help you with your frozen computer, kindly answer the following questions:

• When you turn your computer ON, on what screen does it freezes? If you can, kindly post here the screen shot of this frozen window.
  
• Have you made any recent changes on your computer prior to encountering this issue?
  
• What troubleshooting steps have you done so far?

We look forward to your post and we appreciate your response.

Regards.

 

Computer is frozen, won't accept input from keyboard or mouse

In the computer hope link for RAM it suggested removing all RAM modules.
Then power on the computer without RAM modules and listen to the beeps.
Indicate whether they do or do not match the beep sounds in your video.

Please complete all of the POST troubleshooting steps so that can be ruled in / ruled out.