Windows 10: frozen start up screen.

since ive downloaded the new windows 11 update ive been having issues with my laptop loading up. i cant access my log in screen for days or hours. i have to let it sit just to get it to respond. is anyone else having these issues since the new update and if so can you help?

:)

 

Frozen Computer

Hi,

We would like to know the status of the concern you have posted here in the Community forum. Kindly answer the following questions for us to provide you with an accurate troubleshooting suggestions.

• When you turn your computer ON, on what screen does it freezes? If you can, kindly post here the screen shot of this frozen window.
• Have you made any recent changes on your computer prior to encountering this issue?
• What troubleshooting steps have you done so far?

We look forward to your post.

Regards.

 

Start up screen frozen after installing windows 10


Hi,

Can someone please suggest a solution:

I've a sony laptop cum tablet (ultra book) with intel core i7 processor. I updated to Windows 10 today (previous version Pro windows 8). The install was successful but after the install my start up screen started flickering. I shut down and restarted the laptop and now the opening screen is frozen at the log in page which says- 'fast access, face recognition'. The camera is also not working to recognize the face. I'm also not able to log in manually. (I used to have face recognition mode with pro windows 8)

The laptop is not shutting down any more and don't accept alt+cont+delete command.


Kindly suggest.

Regards

 

frozen screen

Hi Philip,

Thank you for your interest in Windows 10!

I understand your surface screen is frozen. In this case, I would suggest you to hard restart the tablet by pressing and holding the power button and restart the tablet. Check if the issue persists.

If the issue still exists, I would suggest you to try the following methods and check if the issue persists.

Method 1:

Try to run a System File Checker (SFC) scan to check for any file corruption.
SFC scan will scan for corrupt system files on the computer and repair them.

• Press Windows key + X, click Command Prompt (Admin).
• In the Command Prompt, type the following command, and then press ENTER:
  
  sfc /scannow

If the issue still exists, try the next method.

Method 2:

You may check the same issue with the new user account.

Try these steps to create a new user account and check if it fixes the issue. Refer to the steps below to create a new User Account:

• Go to Settings.
• Choose Accounts and then select Other User Accounts towards the left.
• Select Add an Account.
• Enter a user name and hit Next.
• Click on Finish.
• Sign out from the current Account and Log into the new account.
• Check if issue persists.

Hope this information is helpful. Do let us know if you need any further assistance, we'll be glad to assist you.