Windows 10: ftpm issue

Discus and support ftpm issue in Windows 10 BSOD Crashes and Debugging to solve the problem; Hi, I have upgraded from ryzne 5 2600 to 5 5600 and on every start i have " New CPu Instaled FTPM/PSP NV corrupted orftPM/PSP NV structure changed. I... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Dominik Goczok, Mar 14, 2025.

  1. ftpm issue


    Hi, I have upgraded from ryzne 5 2600 to 5 5600 and on every start i have " New CPu Instaled FTPM/PSP NV corrupted orftPM/PSP NV structure changed. I can't get into BIOS as only options are Yes or No . I have checked my account and "You do not have any BitLocker recovery keys transferred to your Microsoft account."How should i proceed as i need to get to bios

    :)
     
    Dominik Goczok, Mar 14, 2025
    #1
  2. Stiffe Sa Win User

    New CPU installed, fTPM/PSP NV corrupted or fTPM/PSP NV structure changed (NO NEW CPU INSTALLED)

    I understand that you're facing a concerning issue with your Asus Strix G15 laptop. The message you're receiving seems related to the Trusted Platform Module (fTPM) or Platform Security Processor (PSP), and it's asking you to reset fTPM due to a perceived change in CPU or corrupted structure.

    Here are some steps you can consider:

    1. Contact Asus Support:
      • Since your laptop is relatively new and likely under warranty, reaching out to Asus support is a good first step. They may have encountered this issue before and can provide specific guidance tailored to your laptop model.
    2. Check for BIOS/UEFI Update:
      • Visit the Asus support website for your laptop model and check if there are any BIOS or UEFI updates available. If so, consider updating the BIOS as it might contain fixes for such issues.
    3. Press 'Y' to Reset fTPM:
      • Some users have reported that pressing 'Y' to reset fTPM resolved the issue for them. However, this might impact BitLocker or encryption settings, so proceed with caution. If you don't use BitLocker or encryption, this might be a viable option.
    4. Verify BitLocker and Encryption Settings:
      • Even if you think you don't have BitLocker enabled, it's worth double-checking. Go to Control Panel > BitLocker Drive Encryption and verify the status of your drives. If it's not enabled, this might not be the root cause.
    5. Check for Windows Updates:
      • Ensure that your Windows operating system is up-to-date. Sometimes, Microsoft releases updates that address compatibility issues with certain hardware configurations.
    6. Perform a Clean Windows Install:
      • If the issue persists and you've exhausted other options, you might consider performing a clean Windows install. This can help rule out software-related issues.
    7. Backup Important Data:
      • Before making significant changes, ensure that you have a backup of your important data. If you need to perform a clean install, you may lose data on the system drive.
    Remember, if you're not comfortable performing certain steps, it's advisable to wait for guidance from Asus support or seek help from a professional technician to avoid potential data loss or further complications. As you've already reached out to Asus, they should be able to provide more specific assistance based on the details of your laptop's configuration.
     
    Stiffe Sa, Mar 14, 2025
    #2
  3. Johan45 Win User
    AMD FX OC'ers Club

    That's what the auto setting will do since you're over the 1333 mark it jumps to the next step which isn't listed or officially supported I assume by that ram.

    At this point though I would suggest dropping the multi one step or .5 so that we can get something stable and possibly take the heat issue out of the picture for now.
     
    Johan45, Mar 14, 2025
    #3
  4. ftpm issue

    Edge Search Does Not Permit Change of Region


    I got these suggestions from the Microsoft Community forum.No. 1 worked for me:

    Thank you for posting the query on Microsoft Community. I am glad to assist you on this.
    We have reproduce the issue here and we are able to access non-regional search for google using Microsoft Edge.
    I would suggest you to try the below steps and check if it helps.
    Step 1:
    Clear browsing data option of Microsoft Edge and check if you face the issue. To do so perform the steps below.

    1. Click on the More actions icon next to the feedback icon present on top right corner of the Project Spartan homepage.
    2. Select Settings and click on Choose what to clear.
    3. Check the boxes Browsing history, Cookies and saved website data and Cached data and files and click on Clear.
    Step 2:
    I suggest you to create a new user account and check if the issue occurs.

    1. Go to Settings.
    2. Choose Accounts and then select Family and other users.
    3. Select add someone else on this PC.
    4. Enter a user name and hit next.
    5. Click on Finish.
    6. Sign out from the current Account and Log into the new account.
    Step 3:
    It could also happen because of network issue. I suggest you to try with different network connection and check if it helps.
     
    hurricane51, Mar 14, 2025
    #4
Thema:

ftpm issue

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