Windows 10: Full Charge Capacity on Battery Incorrect, Battery Dies at 70%

I recently replaced the battery in my laptop a few weeks ago, and the full charge capacity value in a generated Battery report is exceptionally higher than the design capacity. As seen in the included screenshots, the battery is manufactured for 38,000 mWh while the Full Capacity is 130,000 mWh, and viewing the recent usage logs shows that the battery dies at around 93,000 mWh, which is a 38,000 difference. This results in my laptop suddenly dying no proper shutdown once a certain percentage is met, which is near 60-70%, though the battery life is very reasonable, at 2-3 hours. Is there any way to strictly reset or manually configure full charge capacity for the battery so that I have reasonable thresholds?


I have viewed practically every thread regarding this issue and have tried the following with no success:


Battery calibration - When computer is turned on immediately after dying it still thinks battery is in 60-70% threshold range.

Windows/Acer Diagnostics - Both do not identify any issues with battery.

Driver Updates/Disabling and Re-enabling Devices/Windows Update - Do not work.


I will consider clean installs and BIOS updates as last resorts as they are time-consuming and I need this laptop for work.


I am using an Acer Aspire E5-575G.


Thanks in advance.



:)

 

Acer battery won't charge

What if the battery unremoveable? Should I disassemble and remove it? also there is a switch underneath the case and around the RAM slot that prevent the laptop to turn on when the case is open and without the charger. Is that the same as removing the battery? although when turned on with charger, the laptop still see the battery. Thanks

- - - Updated - - -

I took the report, the design capacity was 41.440 mWh but full charge capacity is now 25.752 mWh. Is it that bad? Before this happened I believe HWMonitor also show the same number with 38% Wear Level.
Here's the report file

 

Acer battery won't charge

Generate a battery report. Amongst other things, this should tell you the design capacity of the battery and its current maximum charge capacity. All batteries loose capacity with use so don't expect the charge capacity to be 100% of the design capacity, but for a useable battery it should be well over 50% design capacity.

Generate Battery Usage Report in Windows 10

I second Freebooter's suggestions for checking other reasons the battery may no be charging, but if it's health has deteriorated it may be time to replace it.

 

Battery Won't Charge Fully

Make sure to install all Windows important updates.

Install latest versions of your laptop device drivers you can download the latest device drivers from the device manufacturer or from your laptop manufacturer website.


Step 1

1. Shutdown your laptop.

2. Remove the battery.

3. Connect the AC power adapter to your laptop.

4. Power on the laptop

5. Open the Device Manager by typing Devmgmt.msc into Start Menu or from Control Panel.

6. Under the Batteries category, right-click all of the Microsoft ACPI Compliant Control Method Battery listings, and select Uninstall (it’s ok if you only have 1).





7. Shutdown the laptop.

8. Insert the battery.

9. Power on the laptop.

If above suggestions wont resolve the battery charge issue then follow below steps.




Step 2

1. Shutdown the laptop.

2. Remove the battery.

3. Start the laptop with only AC adapter connected to laptop.

4. When you login to Windows OS connect the battery while Windows OS working.





Step 3

Reset the System Management Controller. Use one of these methods to reset the SMC, which controls battery management, battery status light.

1. Shut down the computer and disconnect the power cord.

2. Remove the battery.

3. Press and hold the power button for ten seconds.

4. Reattach the battery and AC power adapter, then start up the laptop.


Hopefully one of the above suggestions will help you resolve the battery not charging problem. If battery still doesn't charge, you may need to replace your battery.