Windows 10: Galaxy earbuds 2 sound not working

hello, i recently got some galaxy earbuds2, i want to use them for gaming and calling at the same time, but when im in calls, i get no PC sound, only sound from the call.they are connected through bluetooth

:)

 

Bluetooth earbuds is connected but no sound

Hi Betty,

I'm Amr, an independent advisor.

Do your earbuds works on another device?

Did you try to repair your earbuds?

Here are some steps you can take to troubleshoot your Bluetooth earbuds issue:

1. Check your audio output settings

Go to Settings > System > Sound. Under "Choose your output device," make sure your Bluetooth earbuds are selected.

2. Update your Bluetooth drivers

Go to Device Manager > Bluetooth. Right-click on your Bluetooth adapter and select "Update driver."

3. Re-pair your Bluetooth earbuds

Remove your earbuds from the list of paired devices in your Bluetooth settings, then pair them again.

4. Check for interference

Other Bluetooth devices or electronics can sometimes interfere with Bluetooth connections.

Try turning off other devices or moving to a different location to see if that helps.

5. Reset your Bluetooth earbuds

Follow your earbuds' manual for instructions on how to reset them.

This usually involves holding down a button for a certain amount of time.

6. Try your earbuds on a different device

This can help you determine if the problem is with the earbuds themselves or with your laptop.

7. Contact the manufacturer

If none of the above steps works, there might be a problem with the earbuds themselves.

You might need to contact the manufacturer for further assistance.

I hope this is helpful. If you require any additional assistance, don't hesitate to respond to this.

This is a user-to-user support forum. We're users just like you helping other users to find solutions to their problems.

Best Regard

Amr

 

Recomend good earbuds for gaming on the go

Recomend a good pair of earbuds to complement my laptop's external Creative Sound card for gaming and music?
Had some sony earbuds and stepped on them >< So! Looking for some quality sound!

 

bluetooth earbuds connected but no sound

Hi, I am an Independent Advisor.

Let me help you with this issue.

I understand that you are having problems with your wireless earbuds.

May I please know if those earbuds work on another device?

While the earbuds are connected please try to follow the steps below.

Please hover your mouse to the sound icon at the lower right-hand corner then right-click it and click Troubleshoot Sound. Let the troubleshooter finish until it's done then this should either fix the problem or give us an error message.

If that doesn't work, we need to remove the Audio driver from the Device Manager and restart the PC to reinstall it.

Here are the steps to completely remove a Device from your computer.

Step 1. Use shortcut keys Windows key+ X.

Step 2. Select Device Manager.

Step 3. Expand the entry Sound, Video, and Game Controllers Right-click the problematic device it is either Realtek Audio, or AMD High-definition Audio or High-Definition Audio this varies on the audio device installed in your PC, and select Uninstall device.

Step 4. You need to check the option Delete the driver software for this device and then click the Uninstall button.

Step 5. Reboot the computer.

After the reboot, please see if the problem is fixed.

If that still does not work, please visit the support website of your laptop or desktop and then download and install the latest Audio driver then restart the PC.