Windows 10: Game application freezing due to ntdll.dll

Hello!I have recently been having trouble with the game application, Wizard101 freezing on me numerous times and I had to contact the game's customer support service. They asked me for dxdiag and msinfo files and after sending the files to them, they told me that they were unable to resolve the issue because it was an issue with my computer's ntdll.dll file and suggested that I contact Microsoft support.They also directed me to a link with a user who had a similar problem with the same DLL: https://answers.microsoft.com/en-us/windows/forum/all/app-crash-with-ntdlldll/9aa59f80-99a1-4f3c-b2f0-7e

:)

 

kernel32.dll ntdll crash errors in games

Hello !

I have this error while playing games. My game crashes after a few minutes of running smoothly and kernel32 and ntdll errors are reported.

Bellow a exemple of a game error:

KERNEL32.DLL!UnknownFunction (0x00007ff9127654e0) + 0 bytes [UnknownFile:0]

ntdll.dll!UnknownFunction (0x00007ff91444485b) + 0 bytes [UnknownFile:0]

ntdll.dll!UnknownFunction (0x00007ff91444485b) + 0 bytes [UnknownFile:0]

I am running with windows 10 x64, intel core i7-12700k, 16Go DDR4, nvidia RTX 3070. (Now I m on windows 11)

I have allready tried the following to fix the problem :

• Running regsvr32.exe /u ntdll.dll -> raises an error saying the module was loaded but the entry point is not found. Check if the DLL or OCX file is valid.
  
• Running repair tool from windows.
  
• Update all drivers manualy.
  
• Completly remove graphic card driver and reinstall it.
  
• Redumping my C: disk with a new windows.
  
• Try installing an older version of video card driver
  
• Install windows 11
  

I have followed most of the tutorials I found, nothing worked. I have had this issue with Ark, Dauntless and maybe others. I can't tell for sure it was because of kernel32.

I need help ! Thank you.

 

kernel32.dll ntdll crash errors

Hey,

It has been a while I have this error while playing games. My game crashes after a few minutes of running smoothly and kernel32 and ntdll errors are reported.

I am running on a laptop acer aspire with windows 10 x64, intel core i7, 8Go SSD DDR4, nvidia GTX 1060M, 1 SSD with 128Go wontaining my C

and 1 Disk of 1To containing my D,E,F...

I have allready tried the following to fix the problem :

• Running regsvr32.exe /u ntdll.dll -> raises an error saying the module was loaded but the entry point is not found. Check if the DLL or OCX file is valid.
• Running repair tool from windows.
• Update all drivers manualy.
• Completly remove graphic card driver and reinstall it.
• Redumping my C: disk with a new windows.

I have followed most of the tutorials I found, nothing worked. I have had this issue with Rogue Company. I have had previous issues like this one though I can't tell for sure it was because of kernel32.

I would appreciate any help.

 

Can't play Hit It Rich game and system freezes

Hi carmenstanley1,

Thank you for your response.

I can understand how frustrating it would be. This issue might be due to corrupted profile or if the game is not installed completely. I suggest you to follow these steps and let us know if it works.

Could you please help me with the below questions:

• Are you aware of any changes happened on the computer prior to this issue?
  
• Have you tried playing this game on other browser (Google chrome or Mozilla) and check for the issue?
  

Step 1: Uninstall or Repair the game.

1. Press Windows and
   R key together on your Keyboard.
2. Type appwiz.cpl and hit enter.
   
3. Right click on the Hit it Rich app > Select Repair or uninstall it.
4. Reinstall the application and check for the issue.
   

Step 2: Create a new local account.

The reason might be due to user account corruption, so I would suggest you to ‘Create
a local user or administrator account’ and check if the issue persists.

Note: You will not see all your files under your default file location.
So your data will be saved under C:\Users\User_name.

If you are facing issues with freezing, I would suggest you to follow the troubleshooting steps on
Tips to improve PC performance in Windows
10.

Hope it helps.

Roohi Taj S

Microsoft Community - Moderator