Windows 10: Game Crashing After 10 Minutes - Need Help Understanding Event Viewer Logs

I am currently attempting to play Elden Ring on my PC, but randomly every 10 minutes, the game crashes with no warning. Event Viewer shows the following: Faulting application name: eldenring.exe, version: 2.2.0.0, time stamp: 0x6661ae30 Faulting module name: eldenring.exe, version: 2.2.0.0, time stamp: 0x6661ae30 Exception code: 0xc0000005 Fault offset: 0x0000000001c29133 Faulting process id: 0x0x51D8 Faulting application start time: 0x0x1DAC59D5E515390 Faulting application path: C:\Program Files x86\Steam\steamapps\common\ELDEN RING\Game\eldenring.exe Faulting module path: C:\Program Files

:)

 

Understanding the Event Data of Event Viewer logs in XML format

Hi Fausto,



Thank you for writing to Microsoft Community Forums.



I appreciate your interest in understanding the Event Viewer log files in XML format. As you mentioned that you are unable to understand the %% code, I would suggest you to refer the articles

Windows Event Log and
EventData.



You can also post your query in
MSDN forums, where we have expertise and support professionals who are well equipped with the knowledge of reading Event Viewer logs in XML format.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Programs/games frequently hang and crash.

Hi

Thanks for your reply.

Yes, the Event Viewer logs can provide useful insights into what might be causing your application to crash. However, interpreting the logs can sometimes be complex as it may involve understanding system or application-level details.

Here are the steps to view detailed information about the crash in Event Viewer:

1. Press the Windows key + X and select Event Viewer.
   
2. On the left pane, expand 'Windows Logs' and click on 'Application'.
   
3. Look for the error logs related to your game crash. They should be marked as 'Error' under the 'Level' column.
   
4. Once you find the error log, click on it to view the details.
   

The details will generally include the name of the faulty application (in your case, the game), the time of the crash, the path of the faulty module, and possibly an error code.

If you see any error codes, you can try searching for them online to get a better understanding of the problem.

 

Windows 10 PC Crashing

Hi,

Thank you for contacting Microsoft Community.

I appreciate your time and effort.

I understand that Windows 10 keep crashing while playing game. I will certainly help you with this.

Please provide the below information:

• 
  Please provide us event viewer logs. To check the event log try the below steps:
  

• 
  Press WIN+X.
  
• 
  Click on Event Viewer.
  
• 
  Click on the administrative tool.
  
• 
  From the list, check the error code.
  

Try to update the chipset drivers from the manufacturer’s website.

I hope this helps. Please let us know the results. Feel free to write us back for any further assistance with Windows, we’ll be glad to assist you.