Windows 10: game purchased in Microsoft store failing to download

Having purchased a game for my son at the Microsoft Store, I'm receiving a '- something happened at our end' error. I have already worked through a series of suggested fixes from your forum but none have worked.I would sincerely appreciate your help.Thanks.

:)

 

purchased game

Hi,

To install a game on you need to make sure that you sign in on your computer using the Microsoft account that you use to purchased the game. To install a game on Windows 10, you may follow the steps below:

• Using your Microsoft account, sign in to the PC where you want to install your games.
• On the Start screen, select the Store icon.
• In the Store, select Games from the menu.
• Browse to and select the game you want to buy.

If you already own the game, you can install it on your PC. Otherwise, select Install to download and install the game.

Should you need further assistance, feel free to post anytime.

 

Trouble purchasing games etc from Microsoft store

I have WIndows 10, and until recently was able to purchase apps from the Microsoft store. Now I cannot purchase anything -- an app or anything within a game (such as Microsoft BIngo, which I used to purchase from semi-regularly. Any suggestions? Thanks.

 

Microsoft Store Games

Hi Nhan,

For us to make sure that the failed download will be remove from your device, please follow the steps below:

Step 1: Uninstall the game on your device.

Click this link for the steps.

Step 2: Run the troubleshooter for Windows apps.



Check this link for the app troubleshooter.

Step 3: Reset the Windows Store to clear the Store cache.

• Press Windows key + X on your keyboard.   
• Click on Command prompt (Admin).   
• Type wsreset.exe, and then hit Enter.   

Step 4: Reinstall the game again.

To make sure that all changes made will take effect. Here's the link on how.

We hope that this information was helpful. Let us know if you need further assistance.