Windows 10: Game purchased off of Microsoft store just stopped working.

Hey wonderful world of knowledgeable people. My father purchased Age of Empire off the Microsoft store about 4 months ago and he plays it daily. Today it stopped working and he doesn't know why. So here I am asking for him. Please if anyone can figure this out so he can play his favorite game again.

:)

 

Microsoft Store purchased apps by itself

Thank you for putting the effort and being patient to help me solve this problem, but I will not install any other third party annoying applications to stop an already annoying situation.

The solution you suggested may worked for you, but in my case,

1. I have the "Show suggestions occasionally in Start" turned off long time ago;
2. I am on the latest Windows version;
3. This automatic purchase happened today;
4. It did not install anything in my machine, so there is nothing to uninstall;
5. Although the apps are free, it
   purchased Twitter and Candy Crush Saga for me, it means I own these apps now (unwillingly), and they are in my "ready to install" list.

 

If I purchase action games directly from Antiflex mundi they works on my pc, but if I purchase the same games from the Microsoft store the games do not work.

Title:
If I purchase action games directly from Antiflex mundi they works on my pc, but if I purchase the same games from the Microsoft store the games do not work.
Reply
Hi Brian,

Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

• 
  Have you updated all the Windows Updates?
  
• 
  Have you updated all the drivers?
  
• 
  Are you getting any error messages?
  
• 
  Items 1 and 2 were done with no change to the problem and there were not any error messages for 3.
  

I suggest you to install the Game in compatibility mode and check if it helps.

Compatibility mode

Follow the steps below on how to install Game in compatibility mode:

1. Download the Game from the manufacturer’s website and save it on your local disk.

2. Right click on the setup file of the driver and select “Properties”.

3. Select “Compatibility” Tab.

4. Place a check mark next to “Run this program in Compatibility mode” and select operating system from the drop down list.

5. Let the Game install and then check the functionality.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

1. Game from the Microsoft store is save it on my local C drive.

2. Were do you find setup file of the driver
and select “Properties?

3. Were is the “Compatibility” Tab
on windows 10?

 

purchased game

Hi,

To install a game on you need to make sure that you sign in on your computer using the Microsoft account that you use to purchased the game. To install a game on Windows 10, you may follow the steps below:

• Using your Microsoft account, sign in to the PC where you want to install your games.
• On the Start screen, select the Store icon.
• In the Store, select Games from the menu.
• Browse to and select the game you want to buy.

If you already own the game, you can install it on your PC. Otherwise, select Install to download and install the game.

Should you need further assistance, feel free to post anytime.