Windows 10: game unable to open

Hello guys, So i was trying to play a game but I was unable to open the game the previous versions work. When I open the game now, this error pops up:- ==== 2024/4/28 13:12:33.651 ==============================PID27C8, TID386CException code: C0000005 ACCESS_VIOLATIONFault Address: 70D5086F 01:0000F86FModule: C:\Users\user\Desktop\MapleRoot 1\MapleRoot\ijl15.dllRegisters:EAX:70D60518EBX:70D520D0ECX:00000000EDX:00000064ESI:00000000EDI:7593EA50CS:EIP:0023:70D5086FSS:ESP:002B:02FEFEB4 EBP:02FEFF04DS:002B ES:002B FS:0053 GS:002BFlags:00010216Call s

:)

 

Unable to Open Steam Games

Hi Antonio,

Thank you for posting in Microsoft Community.

This issue could occur if your graphic drivers are incompatible with the Operating system.

I suggest you to update the graphics card drivers/display drivers from manufacturer website and check if it resolves the issue.

• 
  Open Device Manager.
  
• 
  Expand ‘Display Adapter’.
  
• 
  Locate the display driver.
  
• 
  Right-click on the display card listed and click on ‘Update Driver Software’
  

If issue still persists, I would suggest you to install the drivers in compatibility mode and check if it works.

Follow the steps provided below to install the drivers in compatibility mode:

• Right-click on the driver setup file and click on ‘properties’.
• Click on the ‘compatibility’ tab and check the box "Run this program in compatibility mode for” and select Operating system from the drop down.
• Click on ‘Apply’ and click ‘OK’ and run the file to install it.

Hope it helps. Please reply to us with the status of the issue.

Thanks.

 

i just downloaded a game and it will open and shut automatically

Hi john,

For a better clarity on the issue, please answer the below questions;

• Please specify the game you are having issue with?
• Are you getting any error messages while opening the game?
• Also, did you download the game from windows Store?

For workaround, I would suggest you to follow the below steps and see if the issue can be resolved.

• Type Troubleshooting in the search next to start on the desktop.
  
• Click on View All on left side and select Windows Store Apps.
• Follow the onscreen instructions.

Get back to us for further assistance, we will be glad to help you.

 

Unable to install a game on Windows 10.

Hello Garrett,

Thank you for posting on Microsoft Community. We regret the inconvenience caused and will assist you in resolving the issue.

From the above description, I understand you are unable to install the game on your computer.

Before assisting further, I would like to ask you few questions:

• Are you the administrator of the user profile?
• What is the error message/error code you get on trying to install the game on computer?
• Did you check if the game is compatible with the current operating system?

You may be facing the above issue due to the incompatibility of the game software with the current operating system on your computer.

I suggest you to install the game software in Compatibility mode by following the steps below and check if the issue is resolved.

Before installing the game in compatibility mode, i suggest you to delete all the game related files present in the system and proceed with the steps below.

Step 1: Compatibility mode runs the program in the current version of Windows using the settings from previous version of Windows.

• Locate and right-click on the game setup file on your PC and click on
  Properties.
• Click on the compatibility tab, check the box
  Run this program in compatibility mode for, select Windows 10 operating system from the drop down menu and proceed with the installation. Once this is done,
  restart the computer for the effective changes to take place.

Step 2: You can also follow the steps below and check if the issue is resolved.

• Press Windows logo key on the keyboard and type
  Run programs made for previous versions of Windows.
• Select the top most search result and follow from step 2 from the article
  Make older programs compatible with this version of Windows
  (Also applies to Windows 10).

c. Check if the issue is resolved.

Write to us with the answers to the above questions and the status of the issue on the same post for further assistance. Your reply is most important for us to ensure we assist you accordingly.

Thank you.