Windows 10: Games are glitchy when my son logs in to Windows as him

Games are glitchy when my son logs in to Windows as him, but they run fine when I'm logged in as me. I'm the admin for that machine. The games were installed on his side. And also on mine. I want him to use his side so I can control his screen time with Microsoft Family. Does anyone know why the performance is different?

:)

 

W10 wiped my son's laptop

Hi Debbie,

It is possible that your son is unable to open his laptop while updating due to a corrupted or incomplete installation. To assist you better, we'd like to gather more information:

• Is your son, getting an error message when he tried to turn on his laptop?
• When he tried to open his laptop, are you able to check if the power light stays on?
• Are you seeing black screen/blank screen when you tried to turn on his laptop?
• What troubleshooting steps has your son done so far to resolve it?

Meanwhile, if you're seeing a blank screen/black screen, we suggest that you follow the steps in this
article on how to troubleshoot black screen errors. You can choose which best describes your issue.

Keep us posted if you need additional help.

 

Give game purchased to my son

Hello,

I purchased Minecraft Dungeon Hero Edition for my son's birthday using my Microsoft Account. I can see the purchase in my Microsoft Account order history. However, I cannot install the software. I am logged into the Microsoft Store but do not see the game
listed in my library. When I return to the Minecraft Dungeon page in the Microsoft Store, the only option is to purchase it again. When I look at the order, there is no link to install from or a registration code.

How do I install this game that I purchased?

Thank you.

 

Unable to play video games on Windows 10, black screen after log-in screen

Hi Natasha,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand the inconvenience you are facing with accessing the Windows 10 operating system, we will help you with this issue.

Do let us know the following to assist you better with this issue:

• From where are you trying to play the video games (downloaded/ from website)?
• If you are playing games from website which browser are you using?
• Were you able to see any error code/ error message when the game crashes?
• Are you able log-in to your computer?

This issue might have occurred due to corrupted/ outdated display drivers.

As you see black screen while logging to the desktop, I suggest you to refer to the below Microsoft article about this issue, try the troubleshooting steps and check if it helps.

Black screen after upgrading to Windows 10

Also, I suggest you to install all the pending updates on your device.

Steps:

• Connect to the internet.
• Press Windows key and type
  updates.
• Click on Check for updates.
• Under Windows Updates, click on
  Check for updates.
• Try to install the updates being shown.

Hope it helps. Kindly update the status of this issue and required information, we will be happy to help you further.