Windows 10: Games cause screens to go black, graphics card stops working, and then crash

CPU: Intel Core i9-9900KMotherboard: GIGABYTE Z390 AORUS ELITE-CFBIOS: F10RAM: Corsair Vengeance LPX 16GB DDR4 3200mhzGPU: NVIDIA GeForce RTX 3090 24GBPSU: Corsair RM850xStorage:SSD Western Digital SN750 black 1TBHDD Western Digital WDC WD10EZEX 1TBScreen 1: KOORUI 27E3Q 2560 x 1440, 170Hz plugged through Display Port to GPUScreen 2: Samsung LF24T35 1920 x 1080, 75Hz plugged through HDMI to GPUContext: everything worked fine until 2 days ago when I changed one of my screens Samsung FHD 24' 60hz, HDMI plugged into the MB for a new one Koorui QHD 27' 170hz, DP plugged to the graphics card

:)

 

Black Screen Crash, Audio Still Plays

Okay, following the steps you just provided has proven that the problem is indeed linked to the graphics card. I can play games without the black screen crash occurring, however, the games run very poorly and are very lag-heavy. Also, the HDMI port on
the card is not working, which is odd because the VGA port on the card works. I've tried installing older drivers, first those from August and then those from January, and both cause the black screen crash issue to happen again. Does this mean I need to buy
a new graphics card?

 

PC crash to black screen

Hi Andrew,

Your concern regarding the black/blank screen issue after updating the graphics card can be caused by a change on the device settings or corrupted system files. As an initial step to isolate your concern, we suggest that you perform the methods suggested
on this support article. Select the option that's related to your concern to view the appropriate steps.

We'll appreciate if you can send us an update.

 

Question Games crash, black screen, graphics card stops working. What is causing this issue?

CPU: Ryzen 5 1600

Ram: Corsair Vengeance LPX 16GB DDR4 3200mhz (D.O.C.P enabled, set at 2666mhz as it is stable with my cpu)

Motherboard: PRIME B350-PLUS

GPU: MSI RX470 Armor 4GB OC

PSU: be quiet! Pure Power 11 80+ Gold, Model:L11-500w

Storage:
Sandisk Plus 120gb (my old old boot drive in MBR)
Samsung 980 Pro PCIe 4.0 NVMe M.2 SSD (trying to use as my new boot drive in GPT)
1TB HDD (Game installations)
500GB HDD (other programs)

Left monitor: ASUS VS228-P 60hz (connected by display port to hdmi)
Right monitor: Acer SB230 75hz



When playing games, games crash, both monitors go black, main monitor comes back with crash error of the game saying that something happened and the game closed. It doesnt matter what game it is, minecraft, fortnite, deep rock galactic, no man's sky, they all crash somewhere between a few minutes to a few hours. It's a gamble of when it will crash.

However I do get bug report tool pop up from these games and sometimes i do get some sort of crash report but they are all different which requires me to restart my computer.

Bug reports here: imgur.com

I've only gotten one blue screen and i have a mini dump file here: https://www.mediafire.com/file/l5daizgua2vsv8b/MiniDump.zip/file

WhoCrashed reports a VIDEO_SCHEDULER_INTERNAL_ERROR with driver amdkmdag.sys (amdkmdag+0x1502B5) and watchdog.sys (watchdog+0x3AD0) being affected.

My gpu sits at aound 65 degrees celsius when under load and the wattage is at around 85 watts when playing games. Pretty much set as the default settings in the radeon software.





Things I've done to fix but did not solve the issue:

• Uninstall drivers using DDU and installing driver 23.4.1.
  
• Uninstall drivers using DDU and installing older drivers which caused green corruption lines appearing on both monitors. I managed to fix them by factory resetting the gpu in the Radeon software
  
• Disabled Multiplane Overlay
  
• Re-installedd windows
  
• There was another driver update 23.4.2 but that did not change anything.
  
• Prevented windows from installing it's own drivers.
  
• Paused windows updates
  
• Uninstalled MSI Afterburner and HWInfo64.
  

It has been 4 weeks now and I don't have another system to test out parts nor can I afford another card. I would really appreciate any help.