Windows 10: Games crash-restarting, system files not running a week after new laptop purchase

Discus and support Games crash-restarting, system files not running a week after new laptop purchase in Windows 10 BSOD Crashes and Debugging to solve the problem; Greetings, I have an ASUS ROG Strix GL702VS, purchased in a 'Like New' condition off Amazon ~a week ago. Since day one, I've encountered minor... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by OverLordGoldDragon, Jul 6, 2018.

  1. Games crash-restarting, system files not running a week after new laptop purchase


    Greetings,


    I have an ASUS ROG Strix GL702VS, purchased in a 'Like New' condition off Amazon ~a week ago. Since day one, I've encountered minor problems ranging from desktop right-click taking an eternity to slight performance issues such as 'microstuttering' in gaming and scrolling through sites. The next day I installed the first game, Depth - which soon crashed to restart (CTR'd). Tried a far less intensive game, No More Room in Hell - ran fine for two days, then CTR'd also. The crash process is always the same: the game freezes for a few seconds, then the PC reboots.


    Today, most Windows applications failed to run at all - starting with Microsoft Edge which got stuck on a blank screen and was unclickable, then other apps that either failed to load at all or did not function (clicking options did nothing, couldn't type in boxes). Games still worked, however - but also CTR'd. ASUS support directed toward a Windows Refresh, which I've done - and things appear to be working fine now (except for games, which I haven't tested yet). Additional info


    Is all of this indicative of an unhealthy system? Even if I don't see problems further a while down, I have a reason for concern: I haven't done anything* to cause such performance failures, and I don't see why a new laptop would break on its own (and so soon) this way. Should I consider returning the laptop?


    * - the only cause I can think of would be undervolting, which I executed following this guide using Intel XTU, offsetting to -0.090V and running a successful 30-min CPU stress test. The problem, however, persisted even after I undid the voltage offset and reset it to zero.

    :)
     
    OverLordGoldDragon, Jul 6, 2018
    #1
  2. peach1971 Win User

    all games crash!

    I suggest you run rthdribl > http://www.daionet.gr.jp/~masa/archives/rthdribl_1_2.zip
    Increase the window size step by step and watch your vga temps permanently.
    What happens?
    If it crashes, run at stock speeds as suggested before and retry.

    P.S.: When your system locks, does the display signal turn off after a time?
    Stuttering sound or no sound at all when freezing?
    What X1800XT model do you own exactly?
     
    peach1971, Jul 6, 2018
    #2
  3. all games crash!

    ive watch my temps and both the cpu and gpu are within normal ranges. when it freezes it simply freezes the image and stops the sound. i must reboot to get back to windows.
     
    Easy Rhino, Jul 6, 2018
    #3
  4. Games crash-restarting, system files not running a week after new laptop purchase

    Wanting to run old games

    Hi Jameson,

    Welcome to Microsoft Community. Your interest in Windows 10 is much appreciated.

    I would suggest you to refer the below link and check the compatibility of the game with Windows 10.

    http://www.microsoft.com/en-us/windows/compatibility/CompatCenter/Home

    You may also try installing the game in compatibility mode.
    Follow these steps to install the game software in compatibility mode and check if that helps.


          • Right-click on the game setup file and click on
            ‘properties’.

          • Click on the ‘compatibility’ tab and check the box
            ‘Run this program in compatibility mode for’ and select Windows 8 operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists.
    If the issue still persists, I would suggest you to get in touch with the game manufacturer if it’s specific to that particular game.

    Keep us posted if you face any issues on windows in future. We will be glad to help you.
     
    Annu Singh, Jul 6, 2018
    #4
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Games crash-restarting, system files not running a week after new laptop purchase

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