Windows 10: Games crashing pc. black screen to restart.

Hi, all new 5900x and 6900xt red devil 16gb ram, 850 watt PSU, MSi MAG b550.

As for problem its mostly happening when i play forza horizon 5. Itll be random and not everytime i play it. Happened only once when league of legends was booting up a match from launcher as soon as countdown hit 0.

1 thing to note is due to amateur hour i thought i could simply use an old SSD to boot up windows from my old pc but realized you need to set up first. Well i threw in a windows 7 CD and it was on that 1st screen where it says loading windows files. But it seemed to freeze there as it never went to the next step. So i restarted and boom, windows 10 from my used SSD booted. If that makes sense... Just throwing that in as i dont know if that may have corrupted something.

Now i just find it odd its only those games that have crashed it so far. I dont think its overheating or PSU as when i play warhammer 3 it taxes that card to the max and it doesnt crash. Forza barely brings it to 60c.

Any ideas?

submitted by /u/thunderhead477
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:)

 

Critical Kernel Power 41 (63): Black screen, restart when playing game

Kernel Power 41 63

Computer turns black and automatically restarts when playing high demanding games, no BSOD, not overclocked.

Games that have crashed:

• Far Cry 4
  
• The Division
  
• Fortnite
  
• Overwatch
  
• Counter Strike GO
  
• Last Man Standing

Specs:

• Cooler master 550w PSU
  
• RX 470 4gb
  
• Pentium g4560
  
• Asrock MATX b250m MOBO
  
• 2x 4gb rip jaws RAM
  
• WD 1tb HDD
  
• Gammamax 300 CPU Cooler

OS: Windows 10

I built the PC myself, errors started when playing high demanding games for the first time. Ran stress tests when first built, prime95 and heaven whilst logging temps for 8 hours, no crashes or high temps (max cup temp 54 C, max gpu temp 76 C). However, when playing games, within an hour, computer crashes (always kernel 41 63). I sent the PC to the outlet where I purchased the parts from, they had their own technicians run tests on all the parts. Initially, they found a fault with the PSU, which was at that time a 500w EVGA bronze. They replaced it with a 550w Cooler master gold. Still experienced 41 63, black out and restarts. Took it back, I said I suspected the MOBO was the issue, so they replaced it under warranty, problem persisted. I took it back for a third time, they took it to their head office, did extensive testing and found a fault with the CPU, they replaced it. Took them 3 weeks to complete... issue is still not resolved.

At this point, my computer has been disassembled and parts replaced multiple times.

Things I have done:

• Updated all drivers (CPU, GPU, BIOS, sound etc)
  
• Clean installation of Windows 10 multiple times
  
• Stress tested with Heaven and Prime95
  
• Logged temperatures while stress testing and playing games, haven’t seen any high temps
  
• Disabled and enabled different sound drivers to test for conflicts
  
• Replaced PSU, MOBO and CPU

I’ve logged temps when both stress testing and while playing games. Here is my latest HWINFO log when playing Fortnite and then black screen and restart, kernel power 41 63. crash-test.CSV

Happy to run any tests, suggestions and upload further logs. Really stuck on what to do....

 

Help! PC crashing black screen while gaming.

Help! PC crashing black screen while gaming
*Frown
Already applied MX brand Thermad Compound.
still overheating or something. not sure whats going on.
this is when pc is not playing a game.

this is 3mins into gaming.

7mins into gaming
fan is spinning slowly.

 

PC crash to black screen

Hi Andrew,

Your concern regarding the black/blank screen issue after updating the graphics card can be caused by a change on the device settings or corrupted system files. As an initial step to isolate your concern, we suggest that you perform the methods suggested
on this support article. Select the option that's related to your concern to view the appropriate steps.

We'll appreciate if you can send us an update.