Windows 10: Games from microsoft store after changing device

I have recently changed from a laptop to a pc and have continued to use the same microsoft account however on my laptop i redeemed a code for Minecraft windows 10 edition is there a way i can get it onto my pc now or will i have to buy the game.

:)

 

Microsoft Store Games

Hi Nhan,

For us to make sure that the failed download will be remove from your device, please follow the steps below:

Step 1: Uninstall the game on your device.

Click this link for the steps.

Step 2: Run the troubleshooter for Windows apps.



Check this link for the app troubleshooter.

Step 3: Reset the Windows Store to clear the Store cache.

• Press Windows key + X on your keyboard.   
• Click on Command prompt (Admin).   
• Type wsreset.exe, and then hit Enter.   

Step 4: Reinstall the game again.

To make sure that all changes made will take effect. Here's the link on how.

We hope that this information was helpful. Let us know if you need further assistance.

 

UNINSTALL GAMES FROM MICROSOFT

Hi Calaird,

This is Wil, one of the independent advisor, an expert with Windows 10 and a fellow Windows 10 user like you. I understand your concern about Uninstalling games.

Reference:

If you installed your game from the Microsoft Store, follow these steps:

1. Press the Windows button on your device or keyboard, or select the Windows icon in the lower-left corner of the main screen.

2. Select All Apps, and then find your game in the list.

3. Right-click the game tile, and then select Uninstall.

4. Follow the steps to uninstall the game.

5. To reinstall your game, open the Store app, and then select the profile button.

6. Select My Library.

7. Locate your game in the list of available downloads, and then select the download icon to the right.

If you installed your game from a location other than the Microsoft Store, such as a DVD or external storage device, follow these steps:

1. Press the Windows button on your device or keyboard, or select the Windows icon in the lower-left corner of the main screen.

2. Select Settings, and then in the search bar, type “Programs and features.”

3. Select Programs and Features from the search results.

4. Highlight your game in the list of available programs and apps.

5. If your game supports repair, Repair will appear as an option above the list of games. Select this option to access the in-game repair process. Alternatively, some games support repair via the Uninstall/Change options. If you don't see "Repair," select Uninstall
or Change from the available options and check to see if the game supports repair.

I hope my suggestions help you. If you need further assistance please do reply back and I will respond as quickly as possible. Have a nice day.

Thanks,

Wilfred P.

Independent Advisor

 

store game error: devices are incompattible

Hi Darvin,

To assist you better, I would like to ask some questions:

• Did you make any hardware changes to the computer prior to this issue?
• What is the make and model of your computer?
• Did you make any changes prior to the issue?
• Was there any update installed after which the issue started?

I suggest you to follow the methods provided below and check if it helps.

Method 1: Uninstall and re-install the game from Windows Store and check if the issue persists.

If the issue still persists,

Method 2: Run the Windows Store Apps troubleshooter by following the steps below:

• 
  Type “Troubleshooting” in the search box and press Enter.
  
• 
  Click on ‘View All’ on the top left pane.
  
• 
  Click on “Windows Store Apps” from the list and follow the on-screen prompts for troubleshooting.
  

Hope this helps. Keep us posted on the status for further assistance.