Windows 10: Games from the Windows Store are saying I dont own them

I have purchased copies of Minecraft and Halo Wars 2 before and have played both before but after purchasing a new computer they are trying to make me purchase them again.

:)

 

store game dont work

Hello,

Thank you for posting on Microsoft Community. I understand the inconvenience you are facing. I will certainly help you with this.

• Do you receive any error message?

I would suggest you to try the below methods and check if this helps.

Method 1:

I suggest you to run the Windows Store Apps troubleshooter.

Follow the below steps:

1. Type troubleshooting in the search bar.

2. Select Troubleshooting.

3. Select View all on the top left corner.

4. Click on Windows Store Apps.

5. Follow the on-screen instructions to run the troubleshooter.

Method 2:

I would suggest you to reset the Windows store and check if it works.

Follow the below steps to reset the Windows Store:

1. Press Windows key + R from the
Desktop and click on Enter.

2. Type wsreset.exe and click on OK.

Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.

 

How do I reinstall an app that the computer says is not there but the store says is installed

Hi Shawn and Ruth

I used Powershell to uninstall it again and double checked that the tile was gone. It was. Then I reinstalled it from the store. I checked in the start list and the game is listed under "recently added" and listed under "D" in the "All Apps" from the
start menu. I reset the store like Ruth suggested and tried to open the game from the store's "Open" box -- no luck. Then I tried opening the game from the start menu - no luck.

Under "Settings" and "Apps and Features" the game is not listed.

The store says that the game is installed.

The Package is listed under PowerShell as:

Full Name: A278AB0D.DragonMainaLegends_1.7.0.15_x86_h6adky7gbf63m

Install Location: C:\Program Files\WindowsApps\A278AB0D.DragonMainaLegends_1.7.0.15_x86_h6adky7gbf63m

 

Using games from the microsoft store

Based on the results you've obtained, this can be an issue with the Windows Store which affects the digital games you’ve downloaded from it. We suggest manually resetting the Windows Store cache. Here are the steps:

• Press the Windows + R keys to open the Run dialog box.
• Type WSReset.exe and click OK.
• The Store and a command prompt will now open with any message. The command prompt will automatically close after the Store's cache has been reset.

Once done with the reset, kindly click this
link and follow the steps on how to check for updates for apps and games from Windows Store. Search if there are any updates available for the affected game.

Keep us updated with the progress.