Windows 10: Gaming Notebook randomly crashes

Hi everyone,


a year ago I bought an Acer Predator Helios 500, a very powerful gaming notebook with an i9 processor.

I use it mostly to play MMORPG games, which are not super taxing usually and don't have incredible graphics or anything.


The issue I have is that while playing I sometimes get a random blank screen or screen freeze and then the laptop immediately restarts.

Usually when it happens and I restart it crashes again soon after... but sometimes it also crashes out of the blue when I barely even used the laptop and just started playing (makes me assume it can't be heat, but not sure)


Once I had a bluescreen with KMODE_EXCEPTION_NOT HANDLED but usually I get nothing and it just restarts.

When I check in event log I find a bunch of errors... but honestly I have no idea which of them is the cause and my research on none of them has been useful in any way.


The error codes I get are always:

6008

161

and then after the startup

7023 for a Killer Network Service x64 crash on startup

7031 for a second Killer Network Service x64 crash and additional restart of the service


I believe that either the 6008 or the 161 are causing the crash, because the other errors are chronologically after the laptop restarts itself.


I believe there is some issue with the processor or CPU, since the laptop never manages to create any dump files. I tried all sorts of different types but none are ever created. I would be super grateful if anyone has any suggestions what I can do, so that I don't have to send it in for an annoyingly long repair. I have experience with repair service... most of the time they just wipe the hard drive and reinstall windows and then tell me it's fixed without any proper testing. As this error is incredibly inconsistent (sometimes after 3 mins of playing, sometimes after 10+ hours) I believe it's very hard to repair via trial and error. I tried hundreds of solutions I found online and it still happens.


The error reports I got here in xml (sorry for the german words, i tried translating):


Protokollname: System

Quelle: EventLog

Datum: 24.10.2019 10:29:38

Ereignis-ID: 6008

Aufgabenkategorie:Keine (none)

Ebene: Fehler (error)

Schlüsselwörter:Klassisch (classic)

Benutzer: Nicht zutreffend (does not apply)

Computer: LAPTOP-E0JT3CFF

Beschreibung:

Das System wurde zuvor am ‎24.‎10.‎2019 um 10:08:18 unerwartet heruntergefahren. (previous unexpected shutdown)

Ereignis-XML:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="EventLog" />

<EventID Qualifiers="32768">6008</EventID>

<Level>2</Level>

<Task>0</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2019-10-24T08:29:38.183011100Z" />

<EventRecordID>51586989</EventRecordID>

<Channel>System</Channel>

<Computer>LAPTOP-E0JT3CFF</Computer>

<Security />

</System>

<EventData>

<Data>10:08:18</Data>

<Data>‎24.‎10.‎2019</Data>

<Data>

</Data>

<Data>

</Data>

<Data>191</Data>

<Data>

</Data>

<Data>

</Data>

<Binary>E3070A00040018000A0008001200A803E3070A0004001800080008001200A803600900003C000000010000006009000000000000B00400000100000000000000</Binary>

</EventData>

</Event>


And the second one:




Protokollname: System

Quelle: volmgr

Datum: 24.10.2019 10:29:30

Ereignis-ID: 161

Aufgabenkategorie:Keine

Ebene: Fehler

Schlüsselwörter:Klassisch

Benutzer: Nicht zutreffend

Computer: LAPTOP-E0JT3CFF

Beschreibung:

Erstellung einer Abbilddatei aufgrund eines Fehlers beim Erstellen der Abbildkopie fehlgeschlagen.

Ereignis-XML:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="volmgr" />

<EventID Qualifiers="49156">161</EventID>

<Level>2</Level>

<Task>0</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2019-10-24T08:29:30.534263200Z" />

<EventRecordID>51586994</EventRecordID>

<Channel>System</Channel>

<Computer>LAPTOP-E0JT3CFF</Computer>

<Security />

</System>

<EventData>

<Data>\Device\HarddiskVolume4</Data>

<Binary>000000000100000000000000A10004C081000200010000C000000000000000000000000000000000</Binary>

</EventData>

</Event>

:)

 

Win 10 randomly kills games

Hi Laurynas,

To help you with your issue, we suggest you refer to the links below to get information about compatible games with Windows 10, and troubleshooting steps for crashing game issues:

• Windows 10 Games Compatibility List
• Game crashes or closes unexpectedly

Let us know how it goes.

Regards.

 

all games crash!

I suggest you run rthdribl > http://www.daionet.gr.jp/~masa/archives/rthdribl_1_2.zip
Increase the window size step by step and watch your vga temps permanently.
What happens?
If it crashes, run at stock speeds as suggested before and retry.

P.S.: When your system locks, does the display signal turn off after a time?
Stuttering sound or no sound at all when freezing?
What X1800XT model do you own exactly?

 

HP Notebook shuts down randomly

Hi David,

It is possible that your Notebook shut downs randomly due to corruptions. To isolate your issue, we'd like to gather more information:

• Have you made any recent changes prior to this issue?
• Did you get any error messages?
• Are you referring to Internet Explorer or Microsoft Edge?
• What troubleshooting steps have you done so far?

Meanwhile, we suggest that you follow that steps in this
article to scan for corruptions and restore corrupted system files. If the issue still persists, we recommend that you perform the instructions to restore Windows corruptions error by clicking on this

link.

Keep us posted if you need further assistance.