Windows 10: Gaming PC new crashes when playing games

Good morning, I bought a desktop gaming PC a few weeks ago and unfortunately I have crashes PC that restarts by itself without a message when I play. Outside of games I haven't had any crashes so far. The error message in the windows logs is: "The computer restarted after an error check. The error check was: 0x0000003b 0x00000000c0000005, 0xffffc7d5508699a8, 0xffffc688b7f78e80, 0x0000000000000000. dump was saved in: C :\WINDOWS\Minidump\121223-8953-01.dmp. Report ID: dd5321c0-d6a3-47cb-9707-0dece245aca7."Minidump file : https://www.dropbox.com/scl/fi/mwkx2kowam9pi1ixw2zwh/MiniDump.zip?r

:)

 

Game crashing.

Hi Nini,

The error message that you received when you played the game means that the graphics card driver needs an update. To resolve your concern, we suggest that you update the graphics card driver by following the steps below:

• Select the Start button, type Device Manager, and select it from the list of results.
• Expand one of the categories to find the name of your display adapter, then right-click (or tap and hold) it, and select Update Driver. For graphics cards, expand the Display adapters category, right-click your graphics
  card and select Update Driver.
• Select Search automatically for updated driver software.
• If Windows doesn't find a new driver, you can try looking for one on the device manufacturer's website and follow their instructions.

If these steps don't work, try reinstalling the driver:

• Open the Device Manager.
• Right-click (or tap and hold) the name of the display adapter.
• Select Uninstall.
• Restart your PC and Windows will attempt to reinstall the driver.

You may also run the game in compatibility mode to make it work on your Windows 10 PC by following the steps below:

• Go to the game folder and right click on the setup file.
  
• Click on Properties and go to the Compatibility tab.
  
• Under the Compatibility mode, check Run this program in compatibility mode for: and select the operating system where the game is compatible.
  
• Let the drivers install and launch the game again

Keep us updated with the results after performing the suggested solutions above.  

If you think this was useful, do not hesitate to "mark it as an answer" to help those who are facing the same problem.

 

play games on my pc

Hi Lisa,

In order to assist properly, kindly answer the following questions:

• On which website are you trying to play the game? What is the title of the game?
• Have you tried using other browsers like Edge?
• What error message are you getting?
• Can you provide more details on the troubleshooting steps that you have tried so far?
• Are you experiencing that same thing using other PCs?

Your response is highly appreciated.

 

Xbox Play anywhere games

I uninstalled and re-installed the game. The freezing is still happening.