Windows 10: Generic Audio Driver not fixed

Hello,


I have exactly the same problem described here, only that I didn't update to Windows 10 Anniversary Update. Everything else seems to be the same. I did what is advised on the link. Unfortunately, that didn't solve the problem. I also uninstalled and reinstalled the audio drivers. It didn't help.


Somewhere I read that one could try updating the BIOS. Before I try that, I would like to ask what should be the next most reasonable step. Can we somehow find what is the most probable cause of the problem and the most relevant solution about that?


Sincerely

:)

 

Generic Audio Driver Issue

I tried updating drivers, un and reinstall them didn't work. When I run the troubleshoot it says I have a GENERIC AUDIO DRIVER issue....anybody have any suggestions to how I can fix this?

 

Generic Audio Driver not fixed

Recently I updated to Windows 10 Anniversary Update and everything seemed to be working fine, however all of sudden the sound output stopped. Neither the laptop speakers were working nor the headphone jack. The system tray volume icon shows volume, the
playback device is not muted and volume levels are 100%. I also updated the audio drivers but that too didn't work so rolled them back. Eventually I rolled back the anniversary update to the previous windows 10 build but the problem still persists. The troubleshooting
app isnt able to fix the problem and shows "generic audio driver" "not fixed".

 

Dolby Audio driver

Hi Joseph,

Thank you for posting in Microsoft Community and being a part of Windows 10.

Do let us know the following to assist you better with this issue:

• What is the complete error message of this issue?
• When are you facing this issue with the drivers?
• Have you installed all the latest drivers from the manufacturer's website for current operating system?

I suggest you to uninstall the existing Audio drivers, download the latest drivers for your device and check if it helps.

Step 1: Uninstall the Audio driver.

Steps:

• Press Windows + X keys from the keyboard, click on Device Manager.
• Expand Audio inputs and outputs, right click on the driver and click on
  Uninstall.

Step 2: I suggest you to manually install the latest audio drivers and check.

Download the latest drivers from: Lenovo Support for g500

Select the driver and operating system to download.

Refer to the article by Andre Da Costa to install the latest driver:

How to: Install and Update drivers in Windows 10

Hope it helps. Get back to us with the required information and updated status of this issue for further assistance.