Windows 10: Generic audio driver problem

So I have a speakers that were working perfectly fine a few days ago and the out of nowhere they just stopped working, so I ran a troubleshoot and it said that problem relies in Generic audio drivers. I'm using headphones as well and they are working perfectly fine, except for the speakers. Also I tried to restart Windows audio and updating drivers, but it didn't work.

:)

 

Generic Audio Driver Issue

I tried updating drivers, un and reinstall them didn't work. When I run the troubleshoot it says I have a GENERIC AUDIO DRIVER issue....anybody have any suggestions to how I can fix this?

 

Audio Problems

Hi there SimonWildZX, I will be your Independent Advisor for today, I hope we can both resolve your problem.

May I suggest to completely uninstall all Audio drivers listed in the Device manager including the headset. Please make sure to completely remove.

Here is how to do it.

Here the steps to completely remove a Device off your computer.

Step 1. Use shortcut keys Win + X on Windows 10.

Step 2. Select Device Manager.

Step 3. Expand the entry Sound and Audio devices. Right-click the problematic device and select Uninstall device.

Step 4. You may need to check the option Delete the driver software for this device, and then click the Uninstall button.

Step 5. Reboot the computer.

Repeat the steps in all the Audio devices listed.

Then reboot. then test the headset again.

 

Audio problem with lower frequencies

Hi SanteriSaari,

Thank you for writing to Microsoft Community Forums.



We would need some information.

What is the Make and the Model of the Audio device?



I suggest you to try the following methods and check:



Method 1 : Hardware Troubleshooter.

Please follow the below step.

• Type "Troubleshooting" without quotes in the Search box and hit enter.
• Select "Hardware and Sound" from the Troubleshooter Window.
• Select "Hardware and Devices" under Devices option.
• Follow the On Screen instructions.

Method 2: Fix sound problems in Windows 10

I suggest you follow this article to
Fix sound problems in Windows 10

Method 3: Install Generic Audio Driver.

• Type device manager into the search box on the taskbar, and then type Device Manager.
• Select Device Manager>Expand the Audio Driver.
• Right click on Audio device > Click on Update driver.
• Browse my computer for driver software.
• Let me pick from a list of device drivers on my PC.
  
  Choose to High Definition Audio Device.
• Click next and then follow the rest of the instructions to install it
• Restart the PC and check if the Audio works fine.

Hope it helps.

Let us know if you got the help you needed by clicking Yes or No.



Thanks,

Suman.B

Microsoft Community – Moderator