Windows 10: Generic Product ID After Motherboard Replacement Preventing Autopilot Registration

Mehdi Mo · May 1, 2025 at 4:07 PM

Hello community,I'm experiencing an issue with Dell Latitude 5440 laptops following motherboard replacements performed by Dell technicians. After the replacement, I use Michael Niehaus's script to retrieve hardware ID for Autopilot registration. While the Service Tag or SN was correctly tattooed back onto the motherboard, the Product ID consistently shows a generic value 3305000000000.This generic Product ID is identical across multiple devices, and as a result, the laptops fail to register with Windows Autopilot on Intune.Troubleshooting steps already attempted:BIOS reset and reflashing wit

:)

Brink · May 1, 2025 at 4:18 PM

Windows Autopilot for HoloLens 2 general availability

Today, we are thrilled to announce the general availability of Windows Autopilot for HoloLens 2! IT administrators around the world can now use Microsoft Endpoint Manager to efficiently set up their fleet of HoloLens 2 devices and effectively deploy them to their production environments.

Traditionally, IT pros spend significant hands-on time configuring and setting up devices that will later be used by end users. With Windows Autopilot for HoloLens, we are simplifying this process. IT admins can pre-configure devices with a few simple operations, and end users can set-up the devices with little to no interaction by connecting to a network and verifying credentials.

Everything beyond that is automated.

Thanks to the valuable feedback you provide during the preview period, we have made continued improvements—to Windows Autopilot self-deploying mode in particular. With self-deploying mode, you can easily:

Join a device to Azure Active Directory (Azure AD).

Enroll the device in MDM using Azure AD automatic enrollment.

Provision policies, applications, certificates, and networking profiles.

Use the Enrollment Status Page (ESP) to prevent access to corporate resources until a device is fully provisioned.

Set up Windows Autopilot for HoloLens in 6 simple steps

Setting up your environment to support HoloLens deployment with Windows Autopilot is straightforward. Simply:

Enable Automatic MDM Enrollment.

Register devices in Windows Autopilot.

Create a device group.

Create a deployment profile.

Verify the ESP configuration.

Verify the profile status of the HoloLens device(s).

For more HoloLens-specific Windows Autopilot information, see our official Windows Autopilot for HoloLens 2 documentation or read our documentation about Windows Autopilot Self-Deploying mode.

Useful information

For device registration to Windows Autopilot, we recommend that you work with your reseller. Microsoft Cloud Solution Providers can assist you in that process. For more general information, see Adding devices to Windows Autopilot.

Windows Holographic, version 2004 (released May 2020) or newer is required to use Windows Autopilot. Windows Holographic, version 2004 (build 19041.1103) only supports Windows Autopilot over ethernet connection. Windows Holographic, version 20H2 (build 19041.1128) or later adds support for Windows Autopilot over Wi-Fi, in addition to the use of an ethernet connection.

Support paths

For support on device registration and shipments, please contact your reseller.

For general support inquiries about Windows Autopilot or for issues like profile assignments, group creation or Microsoft Endpoint Manager admin center controls, please contact Microsoft Endpoint Manager support.

If your device is registered in the Windows Autopilot service, and the profile is assigned on the Microsoft Endpoint Manager admin center, but you are still facing issues, please contact HoloLens support.

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Source: https://techcommunity.microsoft.com/...y/ba-p/2596348

Sunny Handa · May 1, 2025 at 4:18 PM

Autopilot V2

Thanks

question for your comment "Removing the device enrollment ID from Windows Autopilot Devices specifically removes the device's association with Autopilot V1. This prevents the device from automatically enrolling with Autopilot V1 during the next setup."

if we have done this step that means we break the connection between the device and the tenant, why would it be stored in the background? and if for a moment we agree to it then how to access that piece of portal?

Brink · May 1, 2025 at 4:18 PM

Introducing Windows Autopilot for HoloLens 2

In addition to supporting the deployment and management of Windows 10 devices like laptops, tablets, and desktops, we are taking Windows Autopilot to uncharted territory by introducing the private preview of Windows Autopilot deployment for HoloLens 2!

Since Windows Autopilot was first introduced with Windows 10, version 1703, it has come a long way to enable organizations to deploy and manage their Windows 10 devices in significant less time and at noticeable cost savings. At its core, Windows Autopilot is a set of cloud technologies that offers greater efficiency and automation over traditional deployment and setup experiences.

As a critical component of Microsoft Endpoint Manager and our commitment to empowering IT, Windows Autopilot is designed to meet you where you are in your journey to simplified endpoint management and help you get where you want to be. We started with deployment scenarios for Azure AD then, in response to your feedback, Hybrid AD Join. In the spirit of innovation, we are working to support a broader range of devices with Windows Autopilot, starting with HoloLens 2.

Introducing Windows Autopilot for HoloLens 2

Microsoft HoloLens 2 is an untethered holographic computer with apps and solutions that help people across organizations learn, work, communicate, and collaborate more effectively using mixed reality. HoloLens 2 devices are commercial-ready with support for Azure AD, mobile device management (MDM), kiosk mode, always-on BitLocker, Windows Update for Business, and Microsoft Store for Business.

As adoption of HoloLens 2 is increasing, medical and educational institutions have found that deploying these devices at scale is challenging, time-consuming, and costly. Imagine an IT admin putting a HoloLens 2 device, calibrating the device, then moving through all the decision-making steps, such as user id and password, to join the device to their tenant. Now repeat this process for every device they need to deploy in their organization.

Windows Autopilot for HoloLens 2 with Microsoft Endpoint Manager solves this problem and delivers on the same promise of efficiency, simplified deployment, and streamlined device security and endpoint management as other Windows Autopilot deployment scenarios, driving significant cost and time savings for your organization.

How Windows Autopilot for HoloLens 2 works

With the current private preview, Windows Autopilot for HoloLens 2 support self-deploying mode with Azure AD only. That means the deployment process looks like this:

Join the device to Azure AD.

Enroll in Microsoft Endpoint Manager/Microsoft Intune (or another MDM service), leveraging Azure AD for automatic MDM enrollment to begin downloading all device targeted policies, user targeted applications, certificates, and networking profiles.

Land a shared device login state for the user with zero interaction.

Here is an illustration of Windows Autopilot self-deployment for HoloLens 2 devices:

The deployment scenarios currently supported with the private preview of Windows Autopilot for HoloLens 2 are as follows:

Azure AD join

Self-deployment mode

MDM enrollment with polices, certificates, kiosk mode, etc. applied during deployment

Device name setup before Azure AD join

Preset keyboard language from list of HoloLens 2 supported languages

Windows Autopilot can be used with HoloLens 2 devices with Windows 10 build 19041.1002.200107-0909 or later, and an internet connection.

Registering a HoloLens 2 device with Windows Autopilot

In the coming months, HoloLens 2 devices will be shipped as "Windows Autopilot ready" and have a Windows product key ID (PKID) barcode printed on the outside of the box. This PKID will simplify Windows Autopilot device registration by allowing distributors and resellers to register HoloLens 2 devices with their customers' tenants without powering on the actual devices. To learn more about how this process works, see adding devices to Windows Autopilot.

HoloLens 2 hardware ID collection for Windows Autopilot

We have also simplified the process of collecting the hardware ID (also referred to as hardware hash) and diagnostic logs for HoloLens 2 devices. There is no need to run a PowerShell script to collect the hardware ID or diagnostic logs during setup. With HoloLens 2 devices, you can simply collect logs and hardware IDs by following these simple steps:

While the HoloLens 2 device is powered on, press and release the Power and Volume down buttons together to trigger the hardware ID and diagnostic log collection process.

Connect the HoloLens 2 device to a PC using a USB cable so that it shows up in File Explorer.

Browse to Internal Storage > Documents and extract AutopilotDiagnostics.zip. This file/folder will contain a CSV file with a a file name that begins “DeviceHash…”.

Getting started with the private preview of Windows Autopilot for HoloLens 2

If you are interested in joining the private preview, here is the process:

Make sure your organization meets all requirements for Windows Autopilot and self-deploying mode, which include networking, licensing, and configuration requirements.

Enroll in the Windows Autopilot for HoloLens 2 private preview program by visiting Microsoft Forms, or scanning this QR code:

We will send you confirmation when your tenant is accepted into the program.

Follow the instructions documented in this Windows Autopilot for HoloLens 2 evaluation guide. If your organization is using Microsoft Endpoint Manager and Windows Autopilot, most steps will not be new to you, but this guide will take you the process step by step.

We look forward to hearing your feedback on the Windows Autopilot for HoloLens 2 private preview and thank you in advance for your interest and participation!
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Source: https://techcommunity.microsoft.com/...2/ba-p/1371494

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