Windows 10: Get bad_pool_caller BSOD randomly when accessing sites via Firefox

Windows 10 Version 1709 (OS Build 16299.1508)
OS Name Microsoft Windows 10 Enterprise
Version 10.0.16299 Build 16299

This is happening on my work laptop.

When I access sites through Firefox I randomly get a BSOD with bad pool caller. I can try a site once it may cause a BSOD and then after my system reboots I can try it again and it's fine.

Firefox is not a supported browser by my organization but I use it because it makes doing my job easier because I can run add-ons for SFDC.

Our supported browser, Chrome, is locked down and the registry is restricted, even with admin rights it cannot be accessed (I believe due to a system policy) and I am unable to install any extensions, however I can with Firefox.

My help desk is pretty much non-existent now because I work from home, therefore I'm my own help desk (to a lesser degree) and I'm trying to resolve this.

I don't technically have admin rights, however I do possess the login of a local administrator to my machine which allowed me to run the diagnostic, but gave me some errors at the end that it could not open the transcript-elevated.txt file and it could not compress the folder. Also, I am hesitant to publish the log files because I'm afraid it may reveal too much information for the company I work for.

Are there any files I can post that will allow me to protect my privacy but still aid in resolving the root cause of my BSOD?

I just discovered this searching for Bug in the diagnostics, not sure if this is helpful.




Also, when I open the crash in blue screen view it says: Caused by Driver: Wdf01000.sys

:)

 

Get bad_pool_caller BSOD randomly when accessing sites via Firefox

Windows 10 Version 1709 (OS Build 16299.1508)
OS Name Microsoft Windows 10 Enterprise
Version 10.0.16299 Build 16299

This is happening on my work laptop.

When I access sites through Firefox I randomly get a BSOD with bad pool caller. I can try a site once it may cause a BSOD and then after my system reboots I can try it again and it's fine.

Firefox is not a supported browser by my organization but I use it because it makes doing my job easier because I can run add-ons for SFDC.

Our supported browser, Chrome, is locked down and the registry is restricted, even with admin rights it cannot be accessed (I believe due to a system policy) and I am unable to install any extensions, however I can with Firefox.

My help desk is pretty much non-existent now because I work from home, therefore I'm my own help desk (to a lesser degree) and I'm trying to resolve this.

I don't technically have admin rights, however I do possess the login of a local administrator to my machine which allowed me to run the diagnostic, but gave me some errors at the end that it could not open the transcript-elevated.txt file and it could not compress the folder. Also, I am hesitant to publish the log files because I'm afraid it may reveal too much information for the company I work for.

Are there any files I can post that will allow me to protect my privacy but still aid in resolving the root cause of my BSOD?

I just discovered this searching for Bug in the diagnostics, not sure if this is helpful.




Also, when I open the crash in blue screen view it says: Caused by Driver: Wdf01000.sys

 

Bsod bad_pool_caller


About every two weeks, I get a BSOD with error BAD_POOL_CALLER when browsing the internet with Firefox. Attached is the DM Log.

Attachment 73788Attachment 73788

Thanks for your assistance.

Joe LaPointe

 

Bad_Pool_Caller


I have read quite a few "Bad_Pool_Caller" posts and none that I've read have been any help. It really is getting frustrating; as many as three times in a day. I've tried safe mode, but couldn't figure anything from that. In fact as I write here I'm expecting a crash. Jeez this really is a backward step. I don't remember windows 3 crashing like this with no explanation as to what is causing the crash. I have a Dell Studio 1747 laptop (six years old now). I installed a 240GB SSD drive a week or so ago. I can't remember if I had these BSOD's with the old drive. I've attached the suggested system file from previous posts. I notice ads to repair this problem, but hesitate to try them; any suggestions on that.

Thanks, Allan