Windows 10: Getting a BSOD with the error "SYSTEM THREAD EXCEPTION NOT HANDLED", dxgmms2.sys is the...

have 2 monitors, using main 3440x1440 + 3840x2160 as second monitor. have had no problems until recently. the problem is when i play games on the main monitor and have video content on the second monitor

……….……………………………………………………………………………………………………………………….

The BSOD occurs mostly with netflix in fullscreen /90% of times,

sometimes it has crashed while other programs are running /10% of times.


all crashes experienced,(30 perhaps) are when both monitors run,

whenever content is started or unpaused on the 4k second monitor.

BSOD……….


no crash has occured when only one screen is active..


example.


playing a game on main monitor

, pressing play or unpausing a movie on second monitor...

BSOD…..


all drivers are updated, pc is 6700k,16gb ram, gtx 1080, outputs used are 2 dp ports...

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I understand this could be a myriad of problems causing this, but perhaps you know how to fix it.


thx for reading / Fredrik

:)

 

BSOD unhandled system thread exception (dxgmms2.sys)

Old main hard drive died. Got a new HDD. Required a new install of Windows 10 of course. No other hardware changes. Computer was perfectly fine before the complete flattening and reinstall of Windows 10 due to new HDD.

Ever since then, whenever I try to play games I often get a BSOD with the error message: unhandled_system_thread_exception (dxgmms2.sys)

It happens at random times. Sometimes I'm good for hours, but most often it happens within the first 1-20 minutes.

I tried updating my ATI drivers to the latest and it made no difference.

I followed instructions here:

Driver Verifier-- tracking down a mis-behaving driver.

And could not get my computer to boot without BSODing after setting up the verifier, even after doing things like verifier /reset. Ended up having to do a system restore to get back into Windows.

So now I have a bunch of minidump files. I used WhoCrashed to examine them.

The DRIVER_VERIFIER_DETECTED_VIOLATIONs were caused by:

This was probably caused by the following module: vboxnetadp6.sys (VBoxNetAdp6+0xD0E3)

Bugcheck code: 0xC4 (0x2000, 0xFFFFF80EA38AD0E3, 0x0, 0x54525049)

Error: DRIVER_VERIFIER_DETECTED_VIOLATION

file path: C:\Windows\system32\drivers\vboxnetadp6.sys

product: Oracle VM VirtualBox

company: Oracle Corporation

description: VirtualBox NDIS 6.0 Host-Only Network Adapter Driver

I think these are false positives. I'm not running virtual box when I BSOD with the dxgmms2.sys problems. Those BSOD only occur when trying to play games. So it makes sense that there is a problem with a video card driver, not a virtual box network adapter.

The unhandled system thread exception (dxgmms2.sys) were caused by:

This was probably caused by the following module: dxgmms2.sys (dxgmms2+0x4FA76)

Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF80582DCFA76, 0xFFFF98014858A558, 0xFFFF980148589D80)

Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M

file path: C:\Windows\system32\drivers\dxgmms2.sys

product: Microsoft® Windows® Operating System

company: Microsoft Corporation

description: DirectX Graphics MMS

Which doesn't really tell me anything new.

I think my next steps is to try to do a full removal of my video card drivers and reinstall them from scratch. Frustrating that this is happening on a fresh Windows 10 install.

Any other ideas or insights?

Edit: Here are the minidumps + .nfo:

https://1drv.ms/u/s!AmHjTJKsG_m3gzwiBZKIZvOeKrYG

 

BSOD problem - System Thread exception not handled - netwtw04.sys

Hi,

Conflicts with the installed driver is one of the possible reasons why you are having an blue screen error code: System Thread exception not handled - netwtw04.sys. To assist you better regarding your blue screen issue, kindly answer the questions below:

• Have you made any changes to your computer prior to this issue?
• What troubleshooting steps have you done so far?
• Have you tried updating your network adapter driver? If not, you can follow the steps on this
  
  link that was provided by JMH (MS-MVP) to update your driver.

Regards.

 

System Thread Exception Not Handled?

Hi,

Thank you for posting your query on Microsoft Community.

I understand your inconvenience. We will assist you to resolve this issue.

The System Thread Exception Not Handled error in Windows mostly occur due to incompatible or old graphics card drivers. System Thread Exception Not Handled error is often displayed along with the Blue Screen of Death

I suggest you to boot into Safe Mode environment and update your graphic drivers.

Method 1: Update drivers.

I suggest you to update graphic drivers and check if it helps. Follow the steps given below.

• Press Windows key + X key and click on
  Device manager.
• Search for Display Adapters.
• Right-click on the graphics
  card and click on Update driver software.

You may also download the latest graphic drivers from the manufacturer’s website and install them on your computer.

If the issue still persist, I suggest you to install the drivers in compatibility mode and check.



Method 2:



Follow the steps to install the drivers in compatibility mode.

• Download the drivers from the manufacturer’s website.
• Right-click on the installer and click on "Properties".
• Click on the ‘compatibility’ tab and check the box "Run this program in compatibility mode for” and select previous Operating System from the drop down.
• Click on ‘Apply’ and click ‘OK’ and run the file to install it.

Hope it helps. Do let us know if your issue is resolved. For any further information, feel free to contact us.

Thank you.