Windows 10: Getting an error message when reinstalling Roblox

Discus and support Getting an error message when reinstalling Roblox in Windows 10 Software and Apps to solve the problem; After having technical issues with Roblox earlier today I uninstalled the game, and upon trying to reinstall I keep getting this error message. "... Discussion in 'Windows 10 Software and Apps' started by Joshua Bumatay, Oct 3, 2024.

  1. Getting an error message when reinstalling Roblox


    After having technical issues with Roblox earlier today I uninstalled the game, and upon trying to reinstall I keep getting this error message. " Failed to reach https://clientsettingscdn.roblox.com/v2/clientversion/WindowsPlayer/channel/zmoregranulartelemetryprofiling, please check your internet connection "I have checked if I have any VPNs or firewalls preventing the download to no success, cleared my DNS cache and changed my DNS, and have made sure everything was updated, I am on Ws 10 The Microsoft store version is working for me but I would really prefer not playing on that version i

    :)
     
    Joshua Bumatay, Oct 3, 2024
    #1

  2. BEX64 error in Roblox

    The error report you provided indicates that Roblox crashed with a BEX64 error. BEX64 is a type of error code related to the Windows operating system, specifically indicating an issue with the application's execution.



    Based on the information in the report, here are a few suggestions to troubleshoot and potentially resolve the issue:



    Update Roblox: Make sure you are using the latest version of Roblox. Check for updates in the Roblox client and ensure you have the most recent version installed. Updating the game may fix any known issues or bugs.



    Check system requirements: Verify that your computer meets the minimum system requirements for running Roblox. Ensure that your operating system, graphics card drivers, and other software are up to date.



    Disable unnecessary background programs: Some background programs or processes may interfere with Roblox. Temporarily disable any antivirus, firewall, or other security software, as well as any unnecessary applications running in the background, and then try running Roblox again.



    Clear Roblox cache: Roblox stores temporary data and cache files on your computer. Clearing this cache may help resolve any corrupted or conflicting files. You can do this by following these steps:



    Press Windows Key + R to open the Run dialog box.

    Type "%localappdata%\Roblox\logs" (without quotes) and press Enter.

    Delete all the files in the opened folder.

    Reinstall Roblox: If the issue persists, consider uninstalling Roblox and performing a clean reinstall. To do this, follow these steps:



    Uninstall Roblox from your computer through the Control Panel or by using the uninstaller included with the game.

    Restart your computer.

    Download the latest version of Roblox from the official website and reinstall it.

    Contact Roblox support: If none of the above solutions work, it may be beneficial to reach out to Roblox support for further assistance. They can provide specific troubleshooting steps or investigate the issue further.



    Keep in mind that the provided error report does not provide extensive details about the cause of the crash, so these suggestions are general troubleshooting steps. It's always recommended to reach out to the game's official support channels for more targeted assistance.
     
    Asyourwish, Oct 3, 2024
    #2
  3. crt128 Win User
    Roblox crashing w/out error message?

    Roblox crashes upon starting up a game (via webpage). Same issue with the Roblox desktop app, however with this it's just when I open the app, not when I start a game. My account works on other devices, so it's not account-side. All of the solutions I've tried are listed below. I feel like I've done everything feasible, and I'm at a dead end. No error message appears post-crash as shown in the video.

    What I've tried:

    • Clearing the cache.
    • Restarting my computer.
    • Running Roblox as an administrator.
    • Un-installing and re-installing Roblox.
    • Ensured firewall/anti-malware services were not the cause.
    Video of issue:

    Computer Specs:

    • CPU / AMD Ryzen 5600X 6-Core
    • GPU / GeForce RTX 3060 Ti
    • Windows 10 Home
    • x64-based PC
    Thanks.
     
    crt128, Oct 3, 2024
    #3
  4. newtekie1 Win User

    Getting an error message when reinstalling Roblox

    Can't share printer—getting error message

    Step 1: Go to store.
    Step 2: Buy a less shitty printer.
    Step 3: Pick up some beer while you are there.
    Step 4: Enjoy both your new printer and your beer.

    In all seriousness, I have had more issues with Lexmark printers and their shitty drivers then any other manufacturer, HP is a close second though.

    However, if you don't want to get a new printer*Laugh :laugh:, and I can understand that, when my Lexmark was giving me the same troubles in Win7(and Vista) I had to make sure the Windows firewall was ON and the firewall service was enabled and running. After I shared it I could re-disable the firewall and firewall services.
     
    newtekie1, Oct 3, 2024
    #4
Thema:

Getting an error message when reinstalling Roblox

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