Windows 10: Getting Blue Screen while trying to do basic quick virus scan on my antivirus

Discus and support Getting Blue Screen while trying to do basic quick virus scan on my antivirus in Windows 10 BSOD Crashes and Debugging to solve the problem; Hi!Title is pretty self explanatory, I'm getting a blue screen when trying to use my antivirus to do a quick scan. I also have a separate issue where I... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by MasonC04, Mar 18, 2024.

  1. MasonC04 Win User

    Getting Blue Screen while trying to do basic quick virus scan on my antivirus


    Hi!Title is pretty self explanatory, I'm getting a blue screen when trying to use my antivirus to do a quick scan. I also have a separate issue where I cannot play games for more than a couple minutes without crashing with a persistent error.Here are the crash logs of the game: https://www.dropbox.com/scl/fo/kltbz8g2hppuu2dfh263m/h?rlkey=fwssgmdxe0n4pi9bjfwqrgoqu&dl=0 Here is the system log gathered today related to the blue screen issue: https://www.dropbox.com/scl/fi/gr7r9ol2vamec8gqzje0v/RecentSystemLogs.evtx?rlkey=7tvryxxul20zqw91b8mg9mc1u&dl=0 Would appreciate some hel

    :)
     
    MasonC04, Mar 18, 2024
    #1
  2. swarfega Win User

    Virus scan options missing - quick scan only, advanced scan crashes

    What version of Windows 10 are you running, that screen looks rather different to mine.

    In mine we have Scan options


    Getting Blue Screen while trying to do basic quick virus scan on my antivirus 97d1569186771t-virus-scan-options-missing-quick-scan-only-advanced-scan-crashes-defenderoptions1.png


    Which takes you to this option where you can choose quick, full or custom.


    Getting Blue Screen while trying to do basic quick virus scan on my antivirus 96d1569186771t-virus-scan-options-missing-quick-scan-only-advanced-scan-crashes-defenderoptions2.png
     
    swarfega, Mar 18, 2024
    #2
  3. Bree Win User
    Virus scan options missing - quick scan only, advanced scan crashes

    The last version in which this screen was named 'Windows Defender Security Centre' was 1803. From 1809 on it was renamed 'Windows Security'.


    Getting Blue Screen while trying to do basic quick virus scan on my antivirus 248500d1569189354t-virus-scan-options-missing-quick-scan-only-advanced-scan-crashes-image.png


    Clicking 'Run a new advanced scan' should give you all the scan options.


    Getting Blue Screen while trying to do basic quick virus scan on my antivirus 248502d1569189520t-virus-scan-options-missing-quick-scan-only-advanced-scan-crashes-image.png


    Try running SFC /SCANNOW in a Command Prompt (Admin) to find and repair possible system corruption.
     
  4. dalchina Win User

    Getting Blue Screen while trying to do basic quick virus scan on my antivirus

    Windows Security Virus Scan

    Please confirm you don't have a list like this:

    Getting Blue Screen while trying to do basic quick virus scan on my antivirus 274773d1587048469t-windows-security-virus-scan-1.png


    e.g. from here (or via the control panel):

    Getting Blue Screen while trying to do basic quick virus scan on my antivirus 274774d1587048581t-windows-security-virus-scan-2.png


    If not, suggests deeper problems. To which uninstall option are you referring? (A picture is worth...)
     
    dalchina, Mar 18, 2024
    #4
Thema:

Getting Blue Screen while trying to do basic quick virus scan on my antivirus

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