Windows 10: Getting BSODs while playing BG3 and Helldivers 2 - ntkrnlmp.exe

Discus and support Getting BSODs while playing BG3 and Helldivers 2 - ntkrnlmp.exe in Windows 10 Gaming to solve the problem; I have recently begun having crashes while playing any game that is graphics heavy. I'll crash on Baldur's Gate 3 and Helldivers 2, but not on... Discussion in 'Windows 10 Gaming' started by RiptideMS, Apr 8, 2024.

  1. RiptideMS Win User

    Getting BSODs while playing BG3 and Helldivers 2 - ntkrnlmp.exe


    I have recently begun having crashes while playing any game that is graphics heavy. I'll crash on Baldur's Gate 3 and Helldivers 2, but not on something less graphically intensive like Stardew Valley.I have already done a clean install of Windows 11, and turned off XMP, but the issues still persist and have started to get worse. Originally just the game would crash and throw me back into the desktop, now it will BSOD and restart. Audio also seems to cut out a few seconds before the crash, as I stop hearing people talking in Discord.These are the .dmp files from the Minidump folder, I do not ha

    :)
     
    RiptideMS, Apr 8, 2024
    #1

  2. BSOD When Playing Helldivers 2 On Steam

    I did an in-place upgrade as suggested. Afterwords I ran sfc scan, and it found and "fixed" corrupted files. However, I still got the BSOD error. What would you suggest next?
     
    Jedediah Smith, Apr 8, 2024
    #2
  3. My games on steam keep crashing after 5-10 mins of game play due to event ID 1000 in event viewer. How do I fix this?

    I have played Age of empires 2, Lethal Company w/mods, Path of exile 2, Tribes of Midgard, Battlebit, Elden Ring, and Smite without crashing. BG3 and Helldivers 2 are the only ones that crash like this. Not sure what to do
     
    Austin Goodloe, Apr 8, 2024
    #3
  4. Getting BSODs while playing BG3 and Helldivers 2 - ntkrnlmp.exe

    BSOD When Playing Helldivers 2 On Steam

    I have relatively new Acer Nitro 5 gaming laptop. When attempting to play Helldivers 2 on Steam, my computer often blue screens when either starting or finishing a mission. It should be able to support the game just fine. My computer has an RTX 4060 GPU, 12th Gen Intel i7-12650H CPU, 16GB of RAM, and a 1 TB SSD.

    The BSOD error it gives is always VIDEO_DXGKRNL_FATAL_ERROR (Error Code 113). Reliability summary indicates a Hardware Error 141. I suspect there's something wrong with my device that doesn't usually impact performance but gets triggered by the game. Though, I've never had this problem with any other game. Some people online have hypothesized that nProtect GameGuard, an infamous anti-cheat software the game uses, may be killing my Direct X. But I don't know how to verify whether this is the case, or if it is even true.

    I've tried several things to no avail: restarting computer, setting game to minimum graphics setting, reinstalling the game, limiting FPS, checking game file integrity, ensuring the device is not overheating, forcing Direct X11 (instead of X12), reinstalling NVIDIA graphics drivers through device menu, running sfc scan, running dsim restore health, and running windows maintenance. Game still BSODs.

    Notably, when running sfc, dsim, and game file integrity check it occasionally says some files got fixed. Not sure if those were because of the BSODs or whether they are related to the root cause. But fixing the files didn't seem to fix the game.

    I've pasted event viewer output below. Feedback would be appreciated. Thank you for your time!

     
    Jedediah Smith, Apr 8, 2024
    #4
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Getting BSODs while playing BG3 and Helldivers 2 - ntkrnlmp.exe

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